Enterprise Rent-A-Car

I got there on time for my reservation. I waited 1 hour and 15 minutes for my service. huge line. it was hotter inside than outside. two agents working hard for at least 12 clients ahead of me. I rent every two weeks all over Montreal and this place has to be better managed.

Very pleased with experience so far. Car rentals needed for due to storm damage to our car. This company has an arrangement with the insurance brokerage. The staff have been very helpful, especially considering that there is still a shortage of rental cars in the wake of COVID. The location of the franchise is convenient lm

Really a bad experience. I'll go straight to the point, they owe us CAD 114. Despite following personnels indications, Victor's, to return the car before 1400 hours of Sunnday, as they would close by then, surprise was when arrived at 1315 and place was closed and no one around. Well, we returned the keys, took pictures of the event and time, and left the keys and car.Later we would find out that we were charged and extra day. Despite claiming it, no response. Despite our several calls to the site, never responded the phone.I'm amazed as how the evidences are ignored by this people serving their customers.

I reserved a car and when I came in they told me the car had not returned yet and that I had to wait. Then they told me they had a car from another location that would be there in an hour. They then told me the car needed a tire repair. After waiting nearly an hour and a half they told me they had no car. I am on a short vacation and a lot of tight planning went into my trip. I feel they just strung me along and should have contacted me in advance telling me they had no cars. I used to love enterprise, but will never trust using them again.

Twice they have not had a vehicle available for me after reserving. Nearly impossible to get ahold of anyone there. You will be on hold until they decide to hang up on you. I’m impressed at their incompetence

I've had an amazing experience with Entreprise, and specially from this location. They always go above and beyond to provide me with a rental when needed and offer similar or better options for cars when they are running out of the category cars that i reserved. I Specially like the follow up and assurance before and after the rental period. I even had to return the car after closing hours because i was running a little late and they assured me that it will be fine (no extra charges or anything), dropped the keys in the box and left with a happy smile as always!.I really love the new car fleet, from Jeep, Toyota, BMW, Mercedes..., it really makes the journey fun and the return to my Fiat500 more excited to come back and rent again.Thank youMo

Rented a car on Friday April 7th approx 16h for 2 days and we were told we had to return it on Sunday 9th before 14h. We know it's Easter, but again, we were told they'd be open until 14h.We have arrived 13:30h, and the office is closed. I expect not to be charged for an extra day as the office is closed and we've arrived on time. I rate 2 stars because actually they were really helpful on Friday, and we rented the car impromptu.

The car given to us was missing a buckle in the back right seat. They assured us the car was “tested to perfection” before we rented it but this meant we had to delay our trip by a day because there were no other cars available. All around just unfortunate situation but this could have been avoided if the car was better checked beforehand.

Tried to call enterprise locations in Mount Royal multiple times and the phone just keeps ringing. No one ever answers. Same issue with their Ste Jerome location - just goes into forever perpetual hold pattern. If the service is this bad even before you purchase can you image what to expect once you have rented. Totally ineffective company. Really needs to get its act together!