Dormani Nissan

Absolute GARBAGE place! I will never set foot in this place ever again. Once you buy the car they no longer care about yout at all. I have recently purchased a 2015 vehicle from here and about 2 months later my brakes were screeching loud enough to be embarassing. I made an appointment at the service center at 8am because I had to be at work BEFORE 9am and I made this clear, they said they will give me the shuttle service in this case because of work. When I got there I was told the shuttle was only leaving at 8:45 - 9:00 when I informed them I can't leave that late they spoke very condescendingly to me while saying that's the time they normally leave and asked did no one tell you?" Well .. of course NOT if so I would not have made an appointment with them. After that she said I was "lucky" to be the only passenger for shuttle service so it was possible to leave earlier... Then I received a call from them not more than an hour later stating they could not take my wheels off because they have wheel locks and do not have the tool to remove them

Caution to consumers.....We Just had transmission replaced in 2016 Rogue, work was done by our mechanic who is quite reputable. Our bill confirms that the transfer case oil was also changed. We had to bring vehicle into Nissan to have it computer flash/updated.We just received a call from thier service dept advising that the transfercase oil needed to be changed as it is black and has water in it. I called bull$it and advised that it literally has less than 50km on fresh oil. The lady told me that often the old oil is put back in, that that is what they do, but she would talk to the tech and would call me back. I called our garage and he laughed at the attempt. She called me back saying the tech gave wrong information based on another vehicle.This is a classical and disturbing scam. Make sure you inform yourselves before falling for this tactic. Lost my business for life

This has to be the worst dealership in all of NATO! I actually went in to buy a car and it was the most painful experience ever. I had a new salesman who did not know anything about the cars to begin with. Then I told him it was between a Juke and a Rogue. He said I had to decide before we could go any further!! I am like what? I want to see what my payment would be if I bought the Rogue or the Juke. He said it didn't work that way..Finally I just said the Rogue and then he could not figure out how to do financing. They took my car key so they could give me a figure on my trade in and they held in hostage. I had to repeatedly ask for my key back as I needed to charge my phone. They seriously were dodging the question. I could not believe it. At the three hour mark I finally had enough and walked out. At this point we had not even talked about how much I would get for my trade so I figured it would take another 2 hours. To buy a car and it take 5 hours is beyond acceptable.To make matters worse, I took my car there for a recall. I booked online for 12:30 and was told no one was available until 1:00 as everyone was on lunch. I asked why they have 12:30 appointments and he said that was for people dropping off the car. Since time was a issue I again had to walk out.NEVER AGAIN WILL I STEP FOOT IN THIS DEALERSHIP.NOTE-After this review was written I received a call from the salesperson I dealt with Mark". He confronted me upset why I had written this review and now he was being "fired" because of it. He said "I did not give you bad service".This is another reason you should not shop here"

I just bought a beautiful 2021 Nissan Rogue and I love it!! The team at Dormani Nissan is amazing! From the moment I walked in I felt at home and was treated like I was a VIP customer by my salesman to the F&I administration to the Orientation Specialist and even the other staff. The experience was completely fun!! The ambiance there is like family and I will never forget this purchase as it has been the most pleasant buy of my life. Thank you Daniel, Martin and Max for taking such great care of me.

Great service!! The team was professional and provided me all the information I was looking for regarding the car I wanted to buy. I will definitely go back and recommend.

I haven't had 1 satisfying experience at the service department since I moved here.Not only does it take 4 hours to do an oil change and half a day to change the tires, but last appointment was the worse. I was supposed to have the inside of my car shampooed.. I get there and they tell me (with somewhat if an attitude) that they can't shampoo the car because the one who does it is hurt himself a week and a half ago... Ooookkk. You didn't feel like calling me to let me know that on one your daily reminders that you annoyingly send me by email? No rescheduling dates were offered..Then the shuttle service... I asked to be picked up for 3... He shows up at 3:50 and tells me to breathe when he sees my obvious discontentment. I wasn't asked to be picked up at 3 to be a princess... I was asking because I have to go pick up my son at daycare...Then the last issue is that they took my car for a ride, changed all my settings, (seat height, radio station, seat adjustments,and auto lights settings) and left it like that. Probably for inspection purpouses but at least try to put them back!? My old Nissan dealership was the best at treated it's customers with care. Dormani??? No thank you...

I had a appointment today for 10:30 for a recall on my new vehicle. I stood there for 10 minutes (yes I counted) and even though there were three ladies there not one person acknowledged me. They seem to busy and unorganized. I finally went up to a lady said I had a 10:30 appointment that I was ignored and to cancel my appointment. Her response fine". NEVER AGAIN WILL I STEP FOOT IN HERE

I had a very bad experience at this place. Be careful when you buy or rent, double check the price and interest rate with Nissan Canada directly at the moment of signing the document , not in their system. DO NOT TRUST A WORD OF WHAT THEY ARE TELLING YOU, Their system is not matched with Nissan, they have a delay in their favor.When the deal is done they don't give a damn about you or your concerns!Good Luck!They represent the very definition of what makes a reputation of dealers awful.Edit to reply to the owner: Thank you for your quick" reply! 3 years later... Better late than never."

Great service and amazing staff. Very clean and well maintained dealership. Love my Nissan Rogue!!

I get my car (Nissan Versa) fixed here they do a good job