Depotium Mini Entrepôt - Montréal (centre-ville)

your employee Hamza is very polite and patient with me. I give him a big thumb up. Thank you and keep the good work.

No safety and credibility here!The unit I was renting was broken in and the thieves stole items worth more than $1500. I reported it to the police on Mar 3,2023, but it was difficult to catch the thieves because there were no surveillance cameras. Depotium failed their responsibility of security, but refused compensation.I talked with their regional manager, he did nothing. As a long term customer, I am very disappointed.I don’t think that I am the only victim. So I also remind current customers to inspect your unit ASAP. Thieves could have cut your lock and stole your items, after that they replaced it with a similar lock. If you cannot unlock your unit, please call the police immediately.

Denise was extremely helpful and friendly and took her time explaining everything about the storage rooms and giving me a great deal! Totally recommended!

As a client for many years, I can attest to the high level of professional service they offer. They are flexible in trying to find an appropriate solution to fit your needs and offer a wide range of storage units at various locations. Excellent service!Maintenance of their washrooms could be improved though. They are often out of paper, or have blocked sinks, etc. Definitely bring your own paper towels and also garbage bags to dispose of them ( after years of customers dumping their garbage on their bins, there are basically no more garbage disposal bins on site.Otherwise, clean, spacious and well maintained place!

Needed a storage unit ASAP and Chantelle from the reservations call-centre was so kind and very helpful. She went through everything with me and made sure I had no questions. Such great customer service is so appreciated during a stressful move. Will recommend this company to others :)

Great service! Very accommodating! My friend referred me to Depotium. Excellente communication. Easy integration! Very satisfied! Thank you!!

The worst place ever, choose any other. This storage will cost you more than any other, because of their mismanagement and lack of service.1) They had assured me that the storage space was the same size, eventhough there was a column in it. I had to discover it wasn't, while my movers were waiting ($$$) and change for another space...2) When I went to retrieve my things, my access code was not working... It was a national holiday, the office was closed. It took all my patience and time to get in contact with a manager, while the movers were waiting, again ($$$$$)...We finally got in, to discover there was another lock... I called the manager again... He told me to break it ! As if I knew how, or had the tools to do it... Every store was closed...Again it took a long time....I had paid everything on time, their software malfunctioned. They finally reimbursed the two weeks it didn't work (I hadn't realized), because I insisted. But none of my calls were returned when I asked for the mover's extra time to be compensated.It cost me at least 300$ just for my movers to wait for me to sort things out, and an enormous amount of stress BOTH times... And this never got considered, and I never received any apology or acknowledgement of this.

The manager Claude Leduc helped getting me a locker closer to where I want. He and his staff were very helpful and friendly.

The service was excellent , Roman Aleman was very kind and profesional . Great company.

Monday and no one’s working. 3 locations and only one office with only one staff. Wasted 1.5 hours and have to push my moving date.