S.O.S. Power Sales or Service Ltd.

Paid for my lawn tractor Friday morning...they delivered Friday afternoon. Tractor came ready to go with gas. You don't get this service at the big box stores. Their equipment and service is top notch. The tractor is a beast. Looking fwd to doing more business with S.O.S.

Took a very small 1000watts (50cc engine) Honda generator for a tune up. They charged me $72 for parts!! $13.32 for 0.25liter of oil, $24.68 for a $10 spark plug, and $21.24 for misc fuel rags…I would stay away from this place for service. I wanted to support a small local business, but these are very unreasonable, inflated charges. I wish I had read some previous reviews before going there.

Anyone with a Sump Pump and an unreliable Electric Service will understand the panic of an electrical outage and a sump hole brimming with water. Basement flooding is a spring thing for me , so I was caught still shopping in the Fall when my generator needs went straight to Code Red urgent. I called S.O.S. 10 minutes before they were about to close to ask if they had the Honda Generator that I had been shopping for, they did but told me they were about to close. I made a very brief joke about how my basement would be flooded by the time they re-opened and they immediately without hesitation offered to wait the 1/2 it would take me to make the trip in rush hour traffic. When I got there, there was no rushed experience, I paid and then went outside to get a full new owner briefing on how to properly maintain and care for my new generator. Now the funny part is that the power came back on 8 seconds before I was about to start up the generator at home, but I'm ready for the next outage. Thanks Guys your service has bought my loyalty.

You know that despite all the inroads we’ve made into misogyny there are still dinosaurs out there.Just had a terrible run-in at SOS Power sales in Ottawa on Clyde.Don’t buy from them, don’t use them.We had a one year old $4k generator with less than 100 hours we bought from them that won’t start. After $400 in repairs ($260 to rent one while it was being repaired) & the generator won’t start again once we get it to the camp.Less than a week after they “fixed it” They won’t honour the repair or warranty.Completely dissed by the old white guys.I’m called “that woman” & wanted to speak with my partner.If anyone has any contacts regarding generator repairs or with Honda Canada it would be appreciated.

Our Honda 9.9 HP outboard motor from the 1980's is working better this year than it has in a decade, thanks to some great work from the staff at SOS! They didn't just do the minimum amount to get it running, they made sure all of the components were properly adjusted and maintained. In terms of customer service, my 19 year old daughter brought it in and worked with the staff to identify all of the work that needed to be done - they were friendly and helpful with her. The cost was a bit higher than expected, but the results were awesome. We will be bringing our outboard motor back to SOS!

I purchased a new snow blower and the tent like cabin that can be added to the snow blower (the cabin was not a special order as they had a number of them for sale in the store) spending a little over 4,000$. My husband returned the cabin to be charged a stocking fee"

Big box stores (BBS) have their place, but anyone purchasing power equipment needs to buy from SOS. BBSs cannot complete with the service, knowledge and tech support SOS brings to the table.I will never buy power equipment any where else since I believe they service everything the sell. Tell me any other reseller that can do that.I purchased a Honda lawn mower, which had an issue shortly after purchase. They asked me to drop by and they will look at it immediately, which they did without delay, actually 3 guys were helping me out. After approx. 15 min. the service tech said it will take longer to determine the problem, so instead of making me wait, he handed me a new unit and sent me on my way.On top of that, they called Honda on my behave and changed the serial# on my warranty!!Again, tell me if you would ever get service like that in a BBS. You can barely find anyone to help you, let alone 3 guys jumping on the situation.Thank you SOS for restoring my faith.

I've been a customer for 4 years and have always received great advice and service from the staff at SOS. Most times I go in looking for parts so I can perform my own maintenance. Today I just wanted a belt for my snow thrower. I left with the part, some extra knowledge and a demo of the battery powered snowblower I also asked about. Three years ago I was looking for a small generator. I wanted a small and quiet Honda model but wasn't sure if it would power my MIG welder. They invited me to bring in my welder to test it out. The small 2200W inverter generator wasn't up to the task but they suggested another small 2500W magneto generator that has served me very well. I have no hesitation endorsing the service and product line offered by SOS Power Sales.

Recently purchased a Cub Cadet snowblower from SOS, finally got to try it out today! Fantastic little machine! Glad I trusted the name brand as this thing really works well. Setup and Delivery by SOS was excellent. All around a great purchase!

Great service from first contact to delivery. Filled out a contact form after hours and was contacted the next morning about a Honda generator. Kevin answered all my questions and set a delivery time that was convenient for me. Delivered with a smile and some hands on instructions on how to store it until I needed it. Great service I recommend S.O.S. if you need a generator.