Uberdog

This was our first time going to Uberdog and I would not recommend it for anyone with a long-haired, double-coated dog.I took my rough collie in for a bath, brush, and tidy, and was told he would be ready in a few hours; he was there for 8 hours. Before leaving him, the groomer confirmed what I wanted done. I confirmed that I did not want him shaved and didn't want his hair trimmed too short, as a previous groomer had given him a husky cut which was unflattering.After 8 hours, I picked him up and nothing had been trimmed except his paws. Additionally, they shaved part of his belly and left him with razor burns.On top of that, I was not told until the end of the appointment that the starting price point for rough collies was $180, not $110 as it stated on their website. By the end of the appointment, I ended up paying close to $300 for a result I was very unhappy with. I will probably have to take him to another groomer to finish his trim.Again, I would not recommend this place if you have a double-coated dog. They are not very upfront about costs and time.

We've been here a lot for grooming and for a shampoo and blow out and it's been totally fine and amazing. But today was awful. It was a problem. The guy who took him in was in a hurry, rude and didn't listen to us about what we wanted. When we got our poor dog back, he was knicked in a few spots and visibly in pain. It was also extremely quick which was unusual. I am never going back here again. Our dog has a few spots where he is bleeding and injured. Unacceptable for the poor pup.

They picked up my 7 month old border collie. He was experiencing reactivity to people and dogs so I was wondered how it would go. Even prior to speaking to the owner on the phone about my concerns with my dog, Uberdog never followed up to let me know how my dog did. There was no reporting, no phone, no email, no photos. Nothing. After that, I never heard from them again. And it’s as if they did not care about my business at all.

My labradoodle and I have had consistent positive experiences at this location. My dog doesn’t really love it when he is left somewhere, so it does take some love to get him to go but the staff there are so sweet! They pick him up like a baby and that makes him totally happy and he always comes home smelling fresh and looking amazing! And he is always happy when we come back to get him! I absolutely love how they take the time to listen to how you want your pet groomed, honour your wishes, no surprises and never any complaints. They provide such a positive experience we will come back again and again! And the prices are extremely reasonable for what you get. I have been charged more for very negative experiences elsewhere. 11/10 experience. Do not hesitate to bring your pets here.

The worst pet grooming place. I booked my first appointment for my two dogs Kobe and Mocha I clearly asked the receptionist if I need to bring them one at a time or two groomers will do the grooming so they’ll be done at the same time her response was don’t worry it will be two groomers. She then told me they’ll be done in about 2-3 hrs.About 5 hours later I called to ask them if they’re done so I could pickup she mentioned that there’s only one groomer working on both of them so it will take a few more hours!! 8 hours later she called me telling me they’re both ready to be picked up when I got there I saw both of them shaved almost to their skin but that’s not what I asked them to do she then replied they were both matted so we had to shave their hair too short. I brush my dogs regularly. I believed they were overbooked on that day so they decided to shave them. Nobody had apologized even once.Keeping my dogs there for 8hour is animal torture once we left the store both of them started doing their potty right on sidewalk I’ve never seen them urinate like that before because there were kept there for 8hrs. They had diarrhea for almost two days straight it was caused either by the cheap dog treats they were fed during their grooming or their tools wasn’t sanitized and disinfected. BTW I’m leaving this review after almost 9 months. Stay away from this place if you really care for your furry friend.

The only place that I want to take my dog to get groomed in the city! The team here takes such great care of their clients. They are patient, understanding, and tailor their treatment for your dog - in case they are afraid of the hairdryer like our little guy is. We always get him back full of joy!

So far my experiences are limited, but they've been pretty great! I did a walk-in nail trim which was super easy (and they were really nice about saying how good my dog is, even though I know he's sassy lol), and have booked a full groom first online, then I had to call because I double-booked myself and they were so helpful and friendly when fixing my error.Updated Apr 2022, have brought my pooch here for 2 full grooms and no complaints. The staff is super sweet and clearly love dogs, the groomer is incredibly patient with my little monster, and he always looks great.

Very nice & helpful staff. Groomers are super talented. My dog's fur has never been so soft and fluffy. For the first time, someone's got to trim her nose & mouth properly. 100% recommended!

Julianna and the staff are excellent. We took our Goldendoodle Charlie for multiple drop-in baths and nail-trimming sessions while also booking him in for a grooming session. They were always available and he comes out so cute, so fresh, and so clean. Prices are fair, the service is excellent and, would not hesitate to recommend Uberdog.

Brought my dog there today. The groomer did a great job. Chase smells amazing and his coat is so soft. Will be booking again!