Victoria Greenlawn Funeral Home & Cemetery

they are all about the money. they gave advice to our family that was not factual and they made us identify my mother after she’d been dead 19days. the only recognizable part of my mother was her finger nails. pretty low amounts of empathy for people working with the dead and mourning. as far as pricing- they are absurd. they wouldnt wait for insurance so we had to have a memorial at a local venue. the only thing greenlawn did was lie, disrespect our dead mom and take our money for basic services. go to windsor chapel. they have WAY better pricing.

TL;DR: Staff are not good. They make sure that dealing with a death feels like being a customer. Definitely willing to blow past boundaries, and great for disrespecting the funeral burial process. Their parent company (Arbor Memorial) has been accused of some shady, unethical stuff in the past. Given my experience, I totally believe it. Avoid if you have a choice.My mother passed away in November of 2018. Because my grandfather was going in for a major surgery the a couple days later, we had to rush to make sure that he could attend. The employee that we dealt with 100% took advantage of that situation. I will stick to the major points here.1) During discussions about my mother's appearance and care after death, we clearly stated that we didn't want her embalmed as we believe in returning to the earth. After saying this, the director we were speaking to asked us again; we said no. He asked a third time, saying that it will help her look better (for funeral <24 hours after death), we said no. He asked what she died of, stated that it would make her look unappealing, and asked a fourth time. We gave up. My brother and I had to leave the room before blew up about it.2) On the day of the funeral, my brother knew that there were going to be a few young children coming. He quickly ducked into the parlour to see our mum and make sure that everything was kid-friendly. It was, but a moment later, while he was having a moment with our mum, he was shoo'd from the room by a lady, saying that she he can't be in there yet. He mentioned that he is her son, and she still shoo'd him.3) The funeral director's cell phone went off, as he closing the casket (something that he made a big ritual importance about)4) We asked for a few chair grave side because my father has severe COPD and my mum's dad was quite ill as well. That didn't happen. They had to stand. My father very nearly fell on the way to the grave.5) After our service, the company send around one of those 'how did we do?' surveys. I completed it with all of this information. We got a call from the owner who was almost gleeful about telling off his employees for having the ringer on on their phone. When I mentioned feeling coerced into the embalming, he seemed intent on making me declare that I wasn't coerced. I stopped talking at that point as I knew they don't have any interest in actually resolving the problems.There are much MUCH better options than Victoria Greenlawn. If you have the time, shop around. Victoria Greenlawn is expensive, even as funeral services go. More importantly though, please get someone that will respect your loved one the way they want to be respected. That didn't happen in my experience with Victoria Greenlawn.

During a difficult time VG funeral home was there to help. I can't say enough good things about Ken. He was so professional and caring. He really knows the work involved and his experience is really valuable to the client. And he's a nice guy!

The service provided by the staff was excellent.. they made our family feel more at ease during such an emotional time. From the arrangements to after care .... They were there to help anyway they could. They picked up family at the airport and made my mom's dog Harvey, a huge Mastiff, feel welcomed and cared for during the service and dinner. Kelly relayed our family's memories of my mom beautifully....we couldn't have asked for a more pleasant experience at such a difficult time. Thank you so much for your care.

I will never use this funeral home again. My husband passed away last year and the service I received was terrible. The person I spoke with couldn't understand why I wanted to plan my husband's funeral before he was taken off life support. She said most" people wait until it actually happens. I was also told I needed to view the body to identify it before the cremation took place

I will forever be grateful to the awesome staff who have helped us during this painful time! My parents planned to be cremated but in the end dad did not really want that. So in a blink of an eye they changed everything. They were so kind and caring! I will never go anywhere else! They were also very respectful of dad’s religious beliefs.

This funeral home went above and beyond to ensure all our wishes were met for our loved ones funeral. A special Thank you to Sheri and Deanna for going that extra mile. You will never know how much my family appreciated it.

Google positioning is wrong, the correct location is across the road from this positioning.

I and my family were blessed to have such a great experience with the funeral services provided.Staff were very helpful and patient as well as kind. The venue was clean and well kept. The order of our service flowed smoothly.Our funeral director Karlee was a super star and was helpful along each step of the way!Thankful to have such a hassle free experience which allowed my family to focus on this stage in the process of grieving and be comforted by friends and family.

My grandma and grandpa both had services through this funeral home. The funeral home was pretty and the workers were all helpful and friendly. They set up the room with all grandma's favorite things and played a video where she was talking. it made my dad cry but he said it was because he was so happy. Thank you to everyone there !