Rogers

Sunday 1:50 pm date: March 13 2022. Some dude picks up and says we don't have modems in stock. Rogers keeps telling me to go there and replace my broken modem.Frustrated how we pay for the rental of these modems and they treat us this way. Bell is better

Honestly if there was a zero thats what this store would be getting. They lack customer service and overall etiquette. I was in there and was promised by the manager they would hold a phone for me. I even offered to put a down payment on the product to which they said I cannot. I was promised 3 days the product would be kept on hold. I called 1 day after and was told lies as they had given the product to another customer. When I called to ask about the product, they kept me on hold for extended time then dropped the call. Honestly Rogers it's the worst company and I would not be getting my phone from any of their stores. Disappointed and take your business elsewhere if you want to be treated properly

This is the worst Roger's I have ever been to. They are incredibly rude. They refuse to give simple help for example when forced to make an appointment that is something not required the day before when we were there the woman pointed to the wall and there was no number. Then when I asked her to show me she shut the door and ignored me. When I found the number online she told me there was no appointment at the time she just told me to make an appointment. Then when I asked why she didn't answer with the phone numbers location she said she guessed it was taken down. No apology, still no kindness or professionalism. Fortunately all I had to do was return cable boxes and now have no accounts with Roger's at all. Definitely never going back to this company and Definitely not this location.

Horrible store ! Where's the zero stars option? I think prison guards treat people better than these employees. Go here If you want an absolutely horrible experience.

AVOID AT ALL COST! Worst Rogers store ever.THE EMPLOYEES AND THE MANAGER DO NOT KNOW WHAT ARE VALID PROOF OF IDs. They only reluctantly agreed to help once I called customer service and the rep told them the Canadian passport is a valid form of ID.When I contacted the validation team the employee went to the back and told them I did not have any of the documents requested, even though I had them on hand in front of him. Only when I called back and showed pictures, they again reluctantly agreed. The whole experience took over 2 hours. Extremely incomplete and unorganized.When I was leaving they also noted down my license plate number.

We were treated like garbage yesterday at the door when we arrived to replace a faulty remote as we had been previously invited to do. Without asking us further or taking a look at it, the lady on the intercom just assumed we had a different kind of remote than what we needed, and based on not having any of that wrong one, rudely shooed us away. What a contrast with the North York Centre Yonge St. location today where both helpful staff members treated me with dignity and respect.

One of the worse locations to deal with. The Manger Ayshea is on a power trip. Treats customers with total disrespect and rude. What a shame for rogers to hire unqualified customer service like her. On the other hand Barath was nothing but pleasant. Manger should learn to treat staff and customers with Respect. Learn from Barath .

HORRIBLE EXPERIENCE!!!! Came in at 10:03am to add an Apple watch to my plan. First store wouldn't serve me without ID despite what I was told by customer service. Then was offered a promo from the call center that isn't eligible with my plan. Then upon adding the watch to my phone was told my plan needs to be sharable and I meed to upgrade from a $60 plan to a $90 plan plus hardware my bill would go from $124 to $209 per month. Have been waiting over 3.5 hours at this point and still don't have a watch. Been disconnected while waiting to speak to a “manager” multiple times. Then the store manager walks in and demands I get off the couch area because it is “off limits”. Meanwhile there is no signage and none of the 3 employees here asked me to move prior. All and all DISGUSTING service. Waiting over an hour to speak to a manager is not acceptable. Literally will be cancelling immediately and going to Bell if my price plan cannot be matched by the Ombudsman. Great way to spend Christmas Eve

I dropped in new year’s eve at the last minute to get the iPhone 14+. Martin went above and beyond to offer me the best service. Even hooked me up with some extras. Later, a family member dropped in to have their new phone configured and Martin, again, went above and beyond to help them. He was very patient and helpful. The other staff were very polite and professional as well. Thank you Martin, you are amazing! This guy needs a promotion & bonus!!

I was just about to go in a sign up with Roger ...when I walked in there was a customer trying to get his account fixed and not one person could answer the question that this poor guy was asking...... And all they kept saying was to call this number didn't even try to help him .... Definitely not going with rogers anymore by the looks of things your better of trying a different branch not one person here knows what they're doing or seems to care really bad service!!!!!