Hermès

Poor after-sale service. This boutique doesn’t care about customers. Personal advice: purchase luxury goods from LVMH, and avoid Hermes-owned brands.Long story short, my girlfriend bought me a pale leather bracelet, which wore out only after a few weeks (FYI, I took extreme care of it, and I didn’t wear it every day at work). They told me it was abnormal for this bracelet, and they didn’t have the decency to replace it. They only offered me a replacement which was way too small for my wrist.My girlfriend and I are in our early twenties and could have been recurring customers for many years. Sad to see how they treat their young customers.

Absolutely disgusted with this location and their poor customer service. Felt highly disrespected by the manager and especially the Asian SA. I understand my purchase comes without a dust bag; however, not providing me with a box is unacceptable. My request for a box with purchase was ignored twice. They simply just wrapped my purchase in paper and threw it in a bag. Having purchased many luxurious brands in-store in the past, my experience here was unpleasant. Should’ve made my purchase online.

The attitude of the staff was really bad, i walked in, no-one greeted & no-one even looked at me, luxury purchase includes the experience and customer service. Unfortunately many staff in Hermes are lacking that awareness, they either need retraining or reminder if Hermes cares at all about the customers

After almost 6 months of stalking the Hermes website for an Avalon throw blanket ( which was constantly sold out in the colour I wanted due to popularity) I decided to take the drive from Ottawa and go to the Montreal boutique. First time ever entering a Hermes boutique, so I had no idea what to do and was a tad bit nervous. I have obviously watched too many Hermes you tube un boxing’s and vlogs with mixed reviews of Hermes protocol. I had no idea what to do … all I know is I was hopeful they had the blanket and hopefully I didn’t look silly asking if it was available! I approached the first sales person I saw, a man named Sevan. I asked if perhaps they may have the blanket I was looking for , he said he would check but was with a customer. He seemed to have a large order to take care of , but he did come back to let me know he would be back to help me which was very nice of him. Long story short …the blanket was in stock and the customer service I received from this gentleman was so comfortable and nice! I was a new customer with no recent purchase history and felt like I was treated very respectfully by this sales associate. A customer is a customer no mater the price they spend because good customer service is ultimately what sells an item, not the price tag.

No service at all when twice could not get any one they have more security then sales people's you expect good service for that kind of store most of reviews are the same no service..

HIT OR MISS!!!Chapter 1 : HUGE MISSI never purchased from Hermès before, so as a new customer, I walked in the Montréal store with my husband for the first time last Thursday night looking for a set of towels to offer as wedding gifts for a friend.When I first entered, to my great surprise, an Asian lady in colorful casual attires approached me and started speaking to me in Chinese. At first, I thought she was just another customer who wanted to chat, since all the SA's are busy. Though, then she asked me if she could assist me with anything. That's when I realized that against all odds, she is the SA! Although, we do speak Chinese, we grew up in Montréal speaking majorly French and English, so that already got us uncomfortable, but we don't blame her at that point.Next, I said that I am looking for the ''STAIRS'' towels in white and blue for a wedding gift. At that point, she lost interest in us and said that she only had stock in orange without even checking their inventory system. Hence, I asked if I could see the product in orange just to have an idea to which she replied ''it is pointless, because they are just like any towels''. Then, she asked what our budget is, to which I replied around 500$.Finally, I asked her if she could check other store's merchandise availability for a transfer. She checked online and told us that it's available on their website and it's better to just order from there. Because, it would be too much of a hassle to request a merch transfer.In the end, she took a random baby washcloth from the display shelf and told us that it's about the same product.Hence, I left with no purchase and I was really annoyed by that treatment!!10 years ago, while I was a student working part-time at Fossil, I was trained to offer to every single customer the greatest service even if it's for a sale under 40$!!!This type of SA behavior was unfortunately super upsetting... Though the next day I went in again and this time it was the total luxury experience!!!Chapter 2 : GREAT HITOn Friday, I went back during the day alone with my baby. This time, I went to the perfume corner first and the lovely lady at that department helped me presenting their soap options and other products. I ended up getting the soap and the hand gel I was looking for. Then, I told her that I am also looking for a set of towels, to offer as a bathroom set, so she helped me getting an SA from the Homeware department.This time, a lovely gentleman came around and took note of the products I was looking for. Then, he checked the product's availability on his phone and told me that they have the products in white and he offered to have the blue ones transferred from another boutique.Next, he went away for about 10-15 minutes to bring up the products. When he came back up, he opened the products from their plastic packaging and handed the towels to me while asking me if these were the ones I was seeking. At that point, I showed my contentment and explained that I am surprised they have it, because I was here last night and it was unavailable. He seemed a bit confused and told me their inventory system isn't perfect. Then, he processed to ask me for my phone number, to which replied that I am a new customer, so I don't have a profile with them yet. He offered me to create a profile and he assured me that he will leave me his business card with my receipt in case I have any further questions. Finally, he invited me to line up at the cash register.In the end, when it was my turn to pay, he explained to the cashier that I need to create a profile first, that I need to pay for the deposit of 2 products and that I am buying the 4 products he just packaged. When all was payed, he made sure to hand me his business card and invited me to contact him for any further requests of products. He also mentioned that upon arrival of the 2 missing products, he will call me and he is looking forward to see me next time!!In brief, I left the store super happy and impressed by his service.

If you want to meet worst service in Hermes, I preferred going to Hermes in Montreal,In 2017 or something like that if you went there you received nice customer service with Ms.Nitti and her team, in 2021 as the same with Ms.Elizabeth and her team.Now it is discussing!!!!I would like ye explain:I bought nice card holder in 2017 and couple of days ago someone stolen my card holder, I went to Hermes to make a new purchase as the same that I had. They didn’t find that, when I asked to searching or requesting in Paris to making as a new they said the can not do it, also when I requested to have a bill, they told me a big story about that.I thing I went to the wrong place this is not Hermes that I made so many purchased on it.I don’t know what’s going on!!!!!Maybe they changed the policy for customer and staying just for number of sales that’s why they don’t care about another request!!!

What a great experience at this Hermes boutique.The sales associate Kevin is our go to specialist. He has such a nice spirit which makes the buying experience very pleasant. His knowledge of the products is impeccable. He patiently went through lots of color and leather selection to help my wife make her decision. He truly understands your lifestyle and offers the most honest advice! His passion for what he does really makes the whole experience pleasant and relaxed. I would high recommend him to anyone who is coming to this boutique for the first time or adding another piece to their collection.

Worst customer service I’ve ever received from any store, whether high-end or not. Strongly suggest purchasing luxury goods from any other concession at Holt Renfrew.

I strongly believe the staff need to be reminded that they do not own the brand and only work there! Stop behaving in such a rude and stuck up manner.