CNY Fertility Syracuse

I have only just started working with CNY and I have had very positive experiences. Everyone I've spoken to is very kind and on top of everything. Any concerns I've had are addressed very quickly and I look forward to their help in this process.So far, I am really pleased with how on top of my care they are. They are very hands on, they make sure you understand your instructions and everything is very efficient. I haven't had a bad experience yet and I am grateful to have found them. I for once have hope that I will finally be successful with the help of CNY!!

I dont know if this review counts but I saw this doctor on TV. He was a beautiful human that showed love, kindness, gratitude and thankfulness. From the few minutes I experienced my soul felt that he is a phenomenal human being. Anyone in the world that meets this man will feel his spirit and be blessed by his soul, knowledge and ability. What a beautiful human being he is. This man creates life because he loves it. You are an angel.

The reason i am giving this review one star is solely because of their billing department. The medical team is beyond amazing, but their billing department does very sketchy things. For example I made multiple payments yet they don't show up on my billing statements and when I ask where that money went they keep saying oh we just use it to pay for little things as they pop up. I asked for a detailed report on where my money was spent and on what since they cant seem to tell me. Still waiting on that.I also have been paying co-pays about 200$ worth that doesn't show up in my account as having paid for. When i asked them to apply it to my bill they said they cant right now even though its been charged to my credit card for 4 weeks.They are also using wrong CPT codes for billing. I know this because I am a nurse in the operating room, and manage cpt codes all the time for the surgeons and the cases they book, even D&Cs because we perform them where I work. I checked our CPT codes used and I can say confidently they are 100% wrong. So they are charging me for prenatal ultrasounds when I wasn't even pregnant instead of just a normal ultrasound. So I am paying $100 more each ultrasound. I argued this with them on the phone but they simply don't care and say we cant change those.. which I know they can because we change CPT codes all the time when they are WRONG. I now have to go to my insurance company and tell them that they are not billing for correct services delivered to me.My advice for those going here, medically you are in great hands. Everyone is fantastic, but their billing department is absolutely awful and do very shady things so watch your money carefully otherwise you might be charged for items and services you never received and they will use your payments toward items" and wont give you specifics on what it paid for."

Dr Kiltz and staff have been amazing. Communication is always on point on. I have even called after hours with questions or concerns. The in-house financing is a godsend. Thanks to CNY ♥️ we are expecting. I highly recommend this clinic.

UPDATE 3 THROUGHOUT TREATMENT:If you have fidelis insurance and planned to do a embryo freezing here, just to forewarn you, as of may 17th 2023, fidelis will not cover your treatment bill or your medications that you will need. I paid 2500 out of pocket to get what the meds I needed. I have cancer and needed to get some of my eggs fertilized and froze. They are extremely nice here. I have successfully frozen some embryos and looking forward to my next step. If it wasn't for my insurance and previous stressful days trying to communicate with them, I would have given them five stars but I moved them from 1 star to 3.UPDATE 2 THROUGHOUT TREATMENT:The pharmacy never calls back unless it is the business is coming to closing. I have fidelis insurance and nothing is covered. I am having problems with Walgreens for four days and on the fifth day I called them and said I have to pay 2 grand for out of pocket because fidelis won't cover it. They send my prescription to cvs which Walgreens says its covered. I contacted cvs and they say I need a script from the doctor. How can I get my meds when CNY fertility won't call me back? Im upset with fidelis and my situation. I will run out of meds tomorrow night..--------------------------------------------------------------------REVIEW NUMBER 1 THROUGHOUT TREATMENT:I came in to get started to freeze my embryos. Everyone is super nice there so far. Hopefully my future there will be successful.

The staff and communication is horrible here. I’d recommend another location. They are rude and unprofessional. Only good thing is pricing. They should find staff who understands the process and also have compassion which this locations lacks all of the above. Manger Donna, Stephanie, and others have been extremely rude and unprofessional. Avoid Syracuse office at all costs!

If your consultation is scheduled with Brandis Montez, NP it is worth the wait to complete your consult with another professional, if you chose to remain with CNY.We have completed four rounds of IVF over the last 6 years. This is not our first go at this however we were interested in what another center could offer.For someone that “Wants to see couples feel empowered,” yet talks down to them, is condescending, treats you like a number and is also highly unprofessional, I would seek another professional at this center or better yet, find another fertility center.Although we are required to complete all paperwork and have records faxed, you will have to provide every painstaking detail that was already provided to the center. By Ms. Montez not knowing herself, only proved she did not hold up her end of being prepared for our consult.If you are scheduled with Ms. Montez, make sure you are up to date on every detail from every round you ever completed. Including but not limited to: dates, number of miscarriages, type of miscarriage, names of every procedure, how many embryos for each cycle, etc. As someone who has been in the medical field for over 12 years, I was not prepared for her quiz or was unaware I should have been.This process of fertility is very sensitive and a highly emotional ride that is expensive and can quickly end in heart break. Many of us have been there. This consult left us feeling disrespected and very disappointed in the Center’s professionalism. I do appreciate the attempt the center made to schedule us a second consult, this time with Dr. Katz himself. My husband and I decided that CNY is not for us.

I heard a lot about CNY fertility center in Syracuse NY and I’m willing to go and get my tubes untied I have questions about payments? Do we put down payment and pay the rest after surgery or everything has to be paid in full?

I appreciate the service that Dr. Klitz is offering for a very reasonable rate, but I have never had this much of an issue with a business not taking my money! It’s a nightmare. All of the messages through my portal go unanswered. I signed up for a payment plan that I can’t even pay because none of my billing/financing is on my portal. It’s a 1+ hour hold to get someone to take a payment over the phone. Frustrating!