Orangetheory Fitness

Just get a regular gym membership. Don't waste your money here

I am a founding member of Orange Theory Fitness St. Catharines, I love orange theory and the workouts. The coaches at this location are terrific.The reason for this low rating is because I cannot in good conscience recommend this particular location to others.The owner does not care about the members, the sales associates or the coaches. He puts zero effort into the facility and the fans have not been working for over a month and in the summer no less. Even after complaints fans are still not working.I spend extra money on top of my membership fees for the challenges like marathon month only to see absolutely zero return on investment in the community and the facility. The coaches and sales associates do their best by being friendly, learning all our names, making signs when we reach goals but again, nothing from the management.It's very sad to see a place that has so many great people involved not be rewarded for the work they put in by management and unfortunately to the detriment of its members' experience.

Good service

Quite annoying signed up for a free intro class, the morning of at 6am we had an email to say that we had to pay because we weren't residents. We were up so we went but we wouldn't of gone.The class was OK repetitive in activity but that's just an all rounder for orange theory I gather

Love the versatility. I feel very accomplished after each workout.

I loved it. Great community and very inviting for my first time!

Pros +++:The concept is highly motivating for people who are not big fans of gyms. Results guaranteed.The coaches do their best to motivate us throughout the workout.Place is clean.Staff is very friendly, welcoming and helpful.Cons -:(probably not limited to this location)Relatively expensive for the unlimited plan. (>200 with taxes/month)The volume of the music can be too loud depending on the coach. Might need earplugs :-DCons ---: (also probably not limited to this location)The staff is required to enforce the 5min late policy to the point of ridiculousness, to the second, literally. I once arrived 3:30min late, took me 1:50min to change, = 20s over 5min period. Entry denied, after fighting my way through traffic for 20min. Not blaming the staff, but this policy defies common sense. Doesn't work for me, too restrictive.Suggestion:In general, OTF should get rid of the complex and very specific instructions on treadmills. They are definitely not adapted for power walkers. They could just instruct to alternate between the zones (green, orange, high orange).

I signed up for my first class, my first time in a gym since Covid and fracturing my ankle. I was about 5 min past the time they wanted me there (I called ahead) because they want you there 30 minutes early. I nearly killed myself to be there in a timely manner. I am being treated for chronic headaches and was at Physio. The guy at the desk made me feel so bad, really made me feel foolish. It takes a lot of guts to walk into a gym for the first time and I was really looking forward to the Orangetheory way. I don’t think I’ll be coming back. You should never leave somewhere in tears because you were five minutes late to being 30 minutes early for your first class. Read that again, I was five minutes late to be 30 minutes early for my first class. The woman at the desk wanted to let me in but the young man said no. He was rather condescending and made me feel low. I really really really wish I could do a review based on my experience working out. I gave two stars because I know that the people that work out there really love it and it probably would’ve been freaking awesome. I guess it’s back on my Peloton for now.The best part is that the founder of OT and my mom grew up side by side, yes she’s from Niagara Falls NY. They are still friends.EDITI just spoke to David, one of the owners, he was polite and apologetic and invited me back to try again. He’s made some changes to flexibility and was very empathetic, He even gave me his cell. Outstanding customer service.I’ll be going back and am confident I will be able to give a 5 star!!!!EDITI have joined! I’ve been to 2 classes and it’s great!

Exceptional customer service from Dylan. Always a great experience with coaches and staff. Looking forward to more in studio classes when it is safe to do so.