Whitehills Dental Centre

I have been a patient of Dr Ellaw for a few years now. I have always found him to be professional, thorough and his dentistry to be of the highest standard. On top of all this, he's always so fast that I'm never waiting around for long. Whitehills Dental Centre is always well maintained, and the staff are so friendly and helpful. I highly recommend them for anyone looking for excellent dental service! 5 stars and two thumbs up!

My oral health very significantly improved since I became a patient of Dr.Pavan at Whitehills Dental Centre. I’m very fortunate to be able to rely on Dr.Pavan and his staff for the top notch dental work and care.

I had the worst experience at this dental office. My tooth (No.17) is fully fractured just 3 months later after a root canal surgery was performed at this office. Now the tooth needs to be extracted.The moment I went into the office on 30th Nov. 2022, Miss Shincy (a dental assistant) told me they were about to do caveat filling on my tooth (No.17). I told her immediately I didn’t feel anything there, but I was suffering from toothache at left bottom tooth (No. 38) and I believed there was caveat. She said Mr. Nabhan would come and explain. When Mr. Nahban came, I insisted on treating my left bottom toothache and expressed my confusion. Mr. Nahban explained right away the toothache at my left bottom was caused by gum infection, not caveat, and he would refer me to a gum specialist which he didn’t. I asked Mr. Nabhan again to double confirm and insisted again for the priority of my tooth treatment. Mr. Nahban stuck to his gum infection saying. If Mr. Nahban had spent one minute checking my X-rays that day taken at this office 4 months ago, I wouldn’t complain here today.One month later Mr. James (a dental hygienist of this office) did the cleaning for me and confirmed the toothache was caused by caveat and he showed me the x-ray and asked a dentist to diagnose. They both suggested an extraction surgery for tooth No. 38. That is how I know Mr. Nahban had not even checked my x-rays before making such an irresponsible diagnosis.Going back to the surgery, I agreed to do tooth No. 17 filling. Just after 2 minutes of filling process, Mr. Nahban cried out “root canal, we need to do a root canal”. Because the surgery was so expensive, I called my wife, and then decided to do the root canal surgery.Although Mr. Nahban did explain in the beginning the caveat filling may be turned into to a root canal surgery, I wasn’t being informed of any risks of it before or during the surgery. If I had been informed of all these risks before the surgery, I probably would say no to it.When the surgery was finally done, , Mr. Nahban told me other than a needle was broken inside No.17 tooth, everything else was perfectly done.Then, Miss Shincy gave me the root canal consent form and requested me to sign it. I was very uncomfortable and felt like being deceived. I hesitated there for several minutes and checked online if it was ok to sign the form, and was promised by Mr. Nahban they would take full responsibility if the tooth isn’t ok. I finally signed the root canal consent form in order not to be difficult with anybody.In the following 3 months, I keep feeling discomfort from this tooth. Every time I used my finger to tap the No.17 crown, I could feel hollow sound. The tooth edges were as fragile as pieces of paper. My gums were swollen and I had no confidence using the tooth to bite. During that period, I also did the tooth cleaning at this office. That is why I thought the discomfort was normal because these treatments were quite recent. I was also informed by Mr. Nahban the tooth may feel discomfort and it needs several weeks to adapt the bite with the lower tooth. So I thought everything was still ok. But the discomfort and pain continues. And the pains became worse in March, so I touched my tooth again, and I noticed a fracture there. I had never bitten anything there as hard as meat. I didn’t even know when the tooth was fractured until I touched it.I noticed Mr. Nahban works at difference offices; he seems like a contractor to these offices. The whole thing that seemed to me is he really wanted to do a root canal surgery that day even though there was no need to do one. That may only explain why he made irresponsible diagnosis and rushed to do a root canal surgery and failed to explain the risks of it. Even the X-ray photos for my root canal tooth were not properly taken and cannot even be used by my new dentistry.I am filing a complaint against Mr. Nahban at Royal College of Dental Surgeons of Ontario. Patients should be treated as patients instead of only business. Don’t let irresponsible dentists ruin your life

WORST experience ever. AVOID THIS PLACE AT ALL COSTS, unless you like paying extra of course.Carlo Pavan is a bad person who will happily ruin your teeth, he is full of miserliness and will do anything to make an extra buck.He worked on my teeth WITHOUT my consent and botched every tooth he worked on. It makes me wonder how many others have been ripped off by Carlos and put through this kind of an experience while receiving treatment at this place.Avoid this place at all costs!

The staff are wonderful. Dr. Allah squeezed me in yet took his time doing the work, and very understanding of any anxiety on my part. No one likes going to the dentist but Whitehills Dental is a great place to go.

I was treated with care and attention. Dr. Ellaw was very professional, carefully listened to what I have to say and wuick and precise with the treatment. All the staff were friendly and helpful. Totally recommend Whitehills Dental Centre to everyone!

I have been a patient at Whitehills Dental Centre for 39 years now, and have always been extremely happy with the service and care there. Dr. Pavan is a top notch dentist, having provided me with fillings, crowns, root canals, night guards and exams over my many years of being a patient. I have been thrilled with the results every time. Jackie is an amazing dental hygienist, and is thorough and gentle when cleaning. The counter staff are friendly, helpful and delightful. I would highly recommend Whitehills Dental Centre to anyone! I have always been a happy customer there!Helen

I’ve been going to Dr. Pavan and his team for >40 years. Always incredibly professional, and thorough with a caring and personal approach. It will be difficult to find his replacement should he ever retire.

You moved my appointment for YOUR convenience then made me wait for 40 min. The woman who did my cleaning/x-rays seemed super rushed. I have been a loyal cash paying customer for many years. I think you should issue me a $50 credit for my trouble.

Staff are very friendly and Maureen she is the best. doctor also took his time out to listen and understand the problem. Overall really good experience .