Interactio Inc.

Our experience with David Burton and his Optio fuel management system was nightmarish. We have twin Yanmar 6LYA-STE engines which required 4 optio fuel flow sensors. On arrival we activated and installed the items sequentially only to find the last unit to be activated was DOA. On further inspection I found one battery terminal had not been soldered to the board. On contacting Mr. Burton he offered to send a new board, but did not have any and said to would be weeks before a board could be sent and suggested an on site repair which I successfully completed.After getting all four units on line we found that the optio fuel sensor app said we were making fuel, rather than providing fuel burn information. Mr Burton said “that’s every boaters dream” and that “the android app isn’t as far along as the IOS app”. He was never able to provide a resolution.We then found that he had shipped sensors with old firmware which was impossible to update.Finally the sensor that he had shipped with the bad circuit board also began leaking diesel fuel from its case. Mr Burtons suggestion was another on site repair or that we should simply return the units to him.At this point the units were leaking diesel, provided no meaningful data and there was no apparent resolution to the software issues. We elected to take Mr Burton up on his offer to return the items, which we did at our expense.At that time he stopped communicating, never providing a refund or offering a repair.When we asked our credit card company to help with the matter. He did respond to them with a lengthy letter basically saying that there was debris in the gears (We have racor 2 micron primary fuel filters and any debris in the gears would have been present when he shipped the sensors), that we had somehow downgraded the firmware in all of the items, that we had used power tools to install fasteners (they were all hand tightened) and that his return policy is only 30 days,Judge for yourself but never again for us.David Burton provided some of the worst customer support and service I have ever received from a company