Royal Jubilee Hospital

It was a very bad experience. The staff at the front desk of the CT department have a very bad attitude towards patients. I have stroke symptoms. My family doctor ordered an emergency checklist. The family doctor told me that the CT department opens at 6:30, no appointment is required, just queue up, and check in at the front desk at 6:40 in the morning. When I walked to the waiting area, there was only one patient in front of me. A few patients came, and the later patients all left after the examination, and they haven't called me yet. At this time, I went to ask the front desk. It was another staff at the front desk who helped me check my name information, and told me that the information had just been transferred in. Why was my information withheld? I don’t understand why there is discrimination. I am doing an emergency inspection. This is fatal.

My wife was in for her first eye cataract surgery today. To say ALL the staff were excellent and outstanding is an understatement. Thank you for the care and treatment afforded her. We are appreciative and grateful.

This hospital Is using my wife's pain(8 extra strength ibuprofen a day) over extended months of time as a diagnostic heuristic in order to avoid giving medical care and spend the money on investigative diagnostics. We've had multiple 8 hour visits that lead to nothing more than communication and anti-inflammatory shots.

On Friday, April 7 2023 I brought my wife to the ER at Royal Jubilee. We were holidaying in Victoria and she was having difficulty breathing. The care and treatment she received was excellent. The ER staff were simply amazing. The ER was quite busy, however the staff were compassionate and efficiently attended to everyone's needs (and a few bad attitudes) . To the Royal Jubilee ER staff, you have our lasting gratitude and respect. Thank you!

After a recent unexpected stay at Royal Jubilee Hospital I’d like to send a huge bouquet to all the staff.Yes, Emergency was packed. Yes, I had to sit in the waiting room for 26 hours before being admitted but during that time I had a battery of tests, scans and lab work and a visit the surgeon. I was also on IV fluids the entire time. I was treated with kindness and respect by everyone involved. Once admitted to the seventh floor the great care continued.Thank you Dr. Ross and staff of RJH.

Only commenting on the facility. The beautiful Royal Jubilee Hospital was first founded in 1890 and has been the main hospital in Victoria, BC over the major expansion and renovation since 1983. Now it has over 4,300 staffs and physicians with 500 beds and offers critical-care, surgery, diagnostics, emergency facilities and other patient programs with a particular focus on cardiac medicine. It is Vancouver Island's oldest and largest healthcare centre taking care of the entire community of Victoria! Thank you for the great care and contribution!

I brought my wife in for a follow-up ultrasound as she is pregnant with our second child. Prior to coming in we asked several times if we could bring our son in the exam room with us, and each time we were told that it is up to the technician. When it was my wife's turn to go in for her exam, we asked again and the technician bluntly said that children are not allowed in the examination room.Had we known this beforehand, we would have left our son in my mom's care. Being that English is not my wife's primary language, it is critical that I join her for these exams as she will be told things during the exam that she simply will not understand.The lack of clear communication is deplorable and is a huge disservice to the patients you serve. Am extremely disappointed that I was barred from joining my wife, not only for communicative support, but also as this is an important follow-up that allows us know the gender of the child she is carrying. Very poor service.

I was in Royal Jubilee for only one night, following hip surgery. I must say that every doctor, nurse and other professional I interacted with were excellent, professional, and friendly. I was in the newer wing, on the 7th floor and it was spotless and comfortable room, with en suite. Food was good and tasty. I am very happy with the service there.

I've been here a lot in the past few months. I've gone through the emergency department a couple of times with infections and passed on to OPAT. I've also had various follow-up appointments and testinhs in a lot of the other clinics. The care and treatment that I've received have been amazing. I am thankful to all the people who have worked with me and helped me on my road to recover. Thank you.

Yes, I didn’t sign up, it’s true, but I had an attack early in the morning, and I came here at 11 am and sat at the reception until 3 pm, they took me to my room and asked me to undress, and I’m waiting for 1:30 here very Cold. Apart from bad words, I don’t have good words in my language, I’m just in a wild amazement, and no one cares that something hurts you, they could offer painkillers to drink. For the first time I meet such an attitude in Canada, although I have been in many others and this is not the case.