Hudson's Bay

Came here just to visit the Zellers pop up store. It's located on the second floor towards the left side after the escalator for anyone who is wondering. I was not disappointed, even though it was just a small section of the store that was branded as Zellers, it still felt very nostalgic and nice to be able to see Zellers again. I really hope Zellers makes a come back again and starts opening up actual stores, that would be sooo amazing!! I'm glad we atleast got this for now. Love it!!

I just dropped by to see what they had found with Rita’s help & knowledge of the inventory 2 shirts. Great experience. I really enjoyed working with Rita. Thank you ⭐️⭐️⭐️⭐️⭐️

I shop there often . Most of the staff very helpful and polite , but some makes me feel like a thief even following me today , very unpleasant . Good selection and good sales prices .

I had an exceptionally interesting encounter with one of the store associates. As I approached the cashier's register to pay for my items, I immediately sensed that the woman behind it was preoccupied or unavailable. Contrary to the expected customer service norms, she neglected to provide an explanation or notify me about the inaccessibility of the register. Instead, she nonchalantly gestured and uttered the words, 'Go over there,' without providing any clear direction. I was completely caught off guard by her response, finding it rather perplexing, and ultimately chose to simply walk away, adhering to my own personal rule of repealing unnecessary frustrations.

I went shopping to purchase new bras.Enko, was great! I was told that she was the expert in helping with sizing, and they were right!She didn't even have to measure me, she could tell me my size, just by looking at me! I bought four bras! Great service!!!

I have always hated the Bay. Overpriced and seems a whole floor devoted to cosmetics and perfumes. I Give it 2 stars now because Zellers has added a few reasonably priced items inside the Bay but this ploy to keep the Bay alive will not work. I give them 2 years max to survive.

It was nice to see one lane if the store dedicated to Zellers. Although this in no way resembled the previous Zellers store. No cafe. Also it was mentionedthat Zellers food trucks would be outside. I looked forward to it, but none there.

Visited the Guelph Line store last week. Not very good service by the cashier. First, she asked if I wanted to use my HBC points (approx $30) and I said yes, but sadly she forgot to use them. Second, she advised us that we would save 15% as part of the seniors discount for Tuesday but then said that she checked and the discount doesn’t apply to Zellers’ products. Wasn’t a huge purchase but the entire process was very confusing. I was disappointed with the lack of accuracy processing my transaction. It was a poor customer experience.

Well the vibe of this local Hudson's Bay has completely changed over the last few weeks as they prepared for their Zellers relaunch/pop up.This location is tired on the outside and is showing its age on the inside. However, the store team has been moving departments, remerchandising and stocking up and it really looks good.Service is readily available and shoppers are back. Outside of the Christmas holiday season I've never seen this store so busy. I hope everyone takes note and stops in to see for themselves.The menswear move upstairs was questionable but it now has a proper shoe department and the full assortment Hudson's Bay should be known for is well showcased.The new central cash is a huge improvement and this location is easy to navigate, well done.Canada needs a proper full line, full service department store and if this is how Hudson's Bay shows up, good things are in-store! Big Box and off-price treasure hunting retail is not for everyone.

Visited this location today while in the area to buy makeup for a wedding. As a someone who usually wears drugstore makeup, I felt a little lost in the department! Negina at the Clarins counter came to the rescue and patiently guided me through my purchases. She helped me find the perfect shade of foundation for a natural look and showed me a primer to hide imperfections. She also recommended a liquid eyeliner.For a stick blush, Negina brought me over to Dena at the Clinique counter. Dena picked the perfect shade and demonstrated how to blend the cheek balm for a natural glow. Both Negina and Dena were very friendly, helpful, and knowledgeable, which made this novice makeup buyer very comfortable!Negina also held my products while I shopped for a Father’s Day gift (great short sleeved dress shirt on sale) to qualify for the points promotion. The salesperson in menswear was also very friendly and helpful (sorry I didn’t ask her name - she was wearing a pink shirt!).Overall, shopping at this location was a great experience and the various samples with my cosmetics purchase were really appreciated - Thanks Negina! :)