PetSmart

Friendly staff and great selection for dogs. Came out with some treats for the pup!

I had a very creepy experience with a man following me in this store. After being very aware and stepping aside at check out for the man to leave. I informed the staff and they were very receptive. The man waited for me outside and the staff kept attending to customers, while also keeping me safe. I was walked to me car and they kept the man's number to give to police, which I later made a report. If you see Blenda" at the front cashier. Say hi and give her a big high five!! She GOLD!"

They tried to overcharge me. When I pointed it out. She said I have to tell them that I want the actual posted price otherwise you just get the price that's in the computer. I'm pretty sure that's not legal

POTENTIAL CUSTOMERS: Every negative review is unfortunately true!Today for the first time in his life my father who is a honest, gentle, kind, and hard-working person was ACCUSED OF STEALING by a staff member (JOCELYN). He was then followed around the store until HE LEFT. This is ridiculous and very telling of how the store treats its FAITHFUL customers. We have shopped at this PetSmart for YEARS and I have even adopted a cat from this location.PETSMART: TRAIN YOUR STAFF. BE BETTER.

Horrible experience with their grooming salon staff. Walked in yesterday to have my dog's nails done and since they were overbooked, we were offered an appointment today. They weren't satisfied with the paperwork I showed for my dog's rabies vaccine so they said no problem, they will just contact the vet. All fine, I just asked if there was any problem to call me before the appointment so we don't have to make the trip. This morning, got no call, but just to make sure esp. since the weather and roads were horrible, I called before going there and was told, yeah his appointment is all good to go, we can even accomodate him earlier. As I was driving there, I got a call from them saying, yeah, we just called the vet, no answer so you know we can reschedule for later or another day. This was something you said you would do beforehand and I even called to confirm! The people working here DO NOT CARE! long story short, we made the trip for nothing so we will avoid petsmart at all costs!!!

PetSmart customer service - store front/side - the Empress and Regent locations are fantastic! Friendly and helpful, and the stores often have sales/promos going on, which helps tremendously. Large variety of food, treats, accessories, etc., and they have an excellent refund policy as well.

Came into the store and had asked the worker with glasses, I believe her name was Maddy for help about the best kind of kibble to switch over to for my dog. When I told her it was a cheaper quality she instantly lectured me about not caring for my dog and for being irresponsible with my dogs bowel and how that certain dog breed mix is sensitive to diet changes. I understand the concern but it was entirely rude and made me feel bad. Would rather shop at Petvalu where they VALUE their customers. Extremely dissatisfied Petsmart!

My dog Earl is anxious in new, loud situations. Angeline at the grooming centre is a miracle worker, 100% will be booking her again! Often times people can’t get him to cooperate, but by the end of their session he’s his usual puppy self. She can get him calm enough to where I can leave him alone in minutes. It’s impressive.

Took my dog in for de-shedding one of the grooming services here last Saturday. Avery did a fantastic job even got my dog's nails which are not easy to do! Very happy with the results. Will definitely be back!

To your employee, Jocelyn.You racially profiled my father today in your store. My father is a very respected man in his community. He is calm, loving, wise, and understanding. The ugliness he had to deal with from you today isn't going to change any of that. But you will forever be a stain in society. You are very lucky that I live in Texas and that I wasn't home in Winnipeg with him on this trip today. I hope this reaches you. And I hope you have the life you deserve.Shame on you PetSmart for hiring her and allowing this disgusting behavior in your store.