Promed Endoscopy Clinic

Great team of nurses, anaesthesiologists, and of course the heart of it all - doctor L. Cohen, who is very warm, attentive and caring. Super efficient operation - in and out in less than 2 hours. I keep going to doctor Cohen and his staff for my regular colonoscopies and every time procedure was smooth, no pain, just right amount of anesthetiser used, so you don’t feel groggy yet never feel anything during procedure. Clinic location is convenient and office is clean. The front staff very polite and efficient. What else could you ask for?

Extremely disorganized management. Scheduled me for an appointment without telling me how to prepare for the procedure. I travelled for 6 hours to toronto just for the appointment for them to tell me that there was a mistake and I can come back in a few months. Then, they scheduled an appointment for labour day and only realized that when I called to confirm. Extremely long wait hours before your procedures because they still haven't figured out how long their procedures take. They would rather have a pile of patients waiting in their office during Covid instead of working on their timing .

This review is not about the doctors working in the clinic. It’s about the clinic services.I got a call for a follow up appointment one month prior to the visit.Didn’t get any calls for a confirmation. When I came, the appointment was not scheduled. The registration said I didn’t confirm the appointment. At the end, the doctor did see me after 1.5 hours wait. But it was shocking experience for a Sunday morning.

Promed endoscopy clinic is great. All the team from the receptionist, the nurses, anesthesiologist, and of course the doctor made me feel safe and confident during this procedure. The are very professionals and I am very grateful to have found this clinic. I highly recommended Promed endoscopy clinic.

I had my procedure yesterday. My schedule was 11:30 but they did the procedure around 2 pm. Just imagine how hungry and thirsty I am coz I was told no food and water after midnight. There scheduling is not good, not on time and I was told its because there's only one doctor and it depends with the condition of the patient. They should anticipate and prepare with this kind of situation. I really appreciate Elizabeth Wong the nurse who took care of me, she's so incredible. She deserve to receive a recognition. Also Rhoda a Filipino nurse she's so nice too. Dr. Chang and Dr. Margulles (not sure the spelling)they're very nice as well.

Approaching my colonoscopy with dread I ended up in the most wonderful clinic I have ever attended. Feri, the attending nurse, was assuring, compassionate, and attentive to the utmost. Dr. Kaila is beautiful, professional, relaxed, expert, and so kind. I summarize my experience at this wonderful clinic as a place I was treated with DIGNITY and personal care. I am going to make sure my loved ones and friends know to accept no alternative to Promed Endoscopy Clinic.

The secretaries during my visit delivered very poor service, lots of confusion. Furthermore, for follow up appointments dates were mixed up and I was told a previously scheduled appointment was never scheduled in the first place. Mistakes happen, but need not consistency and better service.

My husband Tom has been experiencing pain around his middle for quite some time now. He had the usual tests and visited the urologist who did tests but couldn't find any cause for the pain. The urologist suggested Tom get a colonoscopy and gastroscopy. Our physician sent a referral to a surgeon but we live in the country and there is a wait list for procedures. I called Promed Endoscopy and we sent them a referral. Within a few days we received a call and he was given an appointment. He had just enough time to do the preparation. We had a very positive experience. The ladies on the front desk were very .patient with me and my husband said everyone he dealt with were very kind and efficient. I can't praise them enough. As an added bonus we were told the results right away and provided with a prescription for medication. . We would not hesitate to recommend PromedThank you Promed staff.Tom and Barb Thompson

A very professional diagnostic clinic. Due to a Kidney stone on the Saturday, just prior. And due to the pandemic a headache and fever caused me to get tested. I had to cancel my Tuesday appointment, on the Monday. And although their literature was clear that 3 days were needed to cancel. The young woman on the phone said We understand

Excellent service! The receptionist is friendly and accommodating. Dr. Marguelis, Noor and entire staff are very friendly, knowledgeable, helpful, and made me feel at ease with the gastroscopy.This was my second time going to Promed and will continue to go here and reccomend this location.