Gateway Mechanical Services

We recently had Gateway Mechanical Services install 14 new rooftop units at one of our commercial properties. They removed and replaced all 14 units and had our tenants back up and running, by the end of the same day.Dustin, Scott and their team did a great job in coordinating and completing this job in a safe and professional manner, while being mindful of our tenants throughout the process.I recommend Gateway Mechanical without hesitation, to anyone who is still interested in quality work and customer service.

I requested a service call to repair a Fujitsu air conditioning unit in a condo unit. The service technician showed up at the condo without any advance notice; therefore could not get access to the unit and left. A new appointment was schedule for the next day but this time the technician did not have the unit # or phone # of the tenant, my daughter, and took another 20 minutes to retrieve this information from me. The technician repaired the unit in 40 minutes, this is documented via text message time stamps. The quality of the work by the technician was good, the unit properly functioned after the service was complete. Gateway requires you provide them a credit card # before providing an estimate, scheduling or completing the work so beware you will pay whatever they decide to charge you. After completing the work Gateway sent me an invoice for 3 hours which included 0.5 hours for the service call which was not scheduled, they agreed the 0.5 hours was a mistake so just move it to the next day rather than removing from the invoice. After several emails with Gateway they sent me an bill for $451.53, this included $245 materials and truck charges, which is over the top. Regardless $451/0.66hr (40minutes) is equivalent to $673/hour. You can decide if this is good value.

Excellent