Samantha James Hair Design

Silent service! Charlene was lovely. I dread getting haircuts for a few reasons, so I haven't in a couple years and have ended up with pretty rough at-home cut hair, and it wasn't looking great. The option of a silent service took care of all my usual anxieties. I wasn't sure what to expect, but left feeling like I'd been at the spa, just super relaxed and content. She made me feel super comfy, was very accommodating, asked consent before touching me, (and before using some products, which was really nice), checked if I have allergies/scent sensitivities, and was generally very gentle and kind. Most importantly, she fixed my jagged/uneven hair - it's smooth and wearable now, I won't be hiding it in braids anymore. :) very happy about this place, thanks y'all & Charlene <3

I'm very happy with my hair colour with Lauren! She took the time to figure out what I wanted and I really appreciate her mentioning budget in the consultation! She did a great job, I love my hair! :)

The salon itself is amazing, clean, stylist is on time and the hair cuts are great. I also love what this salon stands for and their philosophies.I found the salon because I wanted to bring my children to an inclusive salon that wouldn’t make them feel judged for their hair styles and this salon delivered on that. My kids felt safe and I felt they were accepted here.My concern however was how I was treated. I have been there 4 times with my children and once by myself.I explained to the stylist that my kids are shy, introverted and have social anxiety and don’t feel comfortable talking to people they don’t know.First appointment went well and the stylist was respectful that I stayed for the appointment.Second appointment came and I was met with comments like “oh your going to stay?” And I was also told a story how one of their other clients comes in with their parents credit card while their parent waits in the car. Ok, and? Clearly the stylist was trying to throw hints at me.For a salon who is all inclusive and accepting of others it made me feel really unwelcome and judged for caring about my kids needs.If a parent wants to stay with their kids no matter how old they are they should not be made to feel unwelcome.This was all very specific to one stylist and I do want to make a note that if I had a different stylist with a different experience I would have loved to make this our regular place for haircuts.

I had an amazing experience at Samantha James Hair Design! Charlene is wonderful! I hadn’t had my hair cut in a really long time and was nervous after too many bad experiences at other salons. But she took her time to listen to what I was looking for and educated me on how to best look after my hair in order to reach my hair goals! I absolutely love how my cut turned out and I’ve already booked in with her again for my next appointment! Thank you so much to Charlene and everyone there who were all so kind and helpful!I highly recommend this salon!!!Katie Z.

Beware of these good reviews and sweet talks. My hair stylist Lauren was very unprofessional and a horrible customer service representative. First, she cancelled by consultation appointment and I had to have the consultation the same day as my actual appointment. It was during my actual appointment where we determined that what I wanted to get done would take longer than the reserved amount of time. Lauren offered to do half the service that very day and the other half in a month. Why would I want to do that?! Why would I want to roam around with half my hair done? I was completely fine with rescheduling for a day where we had enough time to get this done.On my new appointment two days ago, Lauren informed me about my final service fee amount. It is during this time where Lauren informed me and my husband that she had just kept the deposit of $90 from my previous appointment because I didn’t get anything done and wasted her time, even though it was her decision to cancel initial the consultation. Had she not canceled the consultation, her three hours wouldn’t have been “wasted”. Lauren also claims that she had informed me about her decision to just keep the $90. However, this is an absolute lie and miss on her end because why would I waste $90 of mine just like that. Had I been actually informed, I would have gotten at least something done, so that my money wasn’t wasted. Lauren wasn’t ready to understand this at all. She showed absolutely zero remorse or understanding for this confusion and I had to end up paying $460 for an appointment where I was given an approximate estimate of $320 initially. It upset me because it isn’t about the money but rather about the principle. She completely refused to listen to my husband and I, completely refusing to cooperate in any way.I was just looking to pamper myself and have a nice relaxing fun experience. However, it turned out to be an absolute nightmare.

I am officially a loyal customer of Waleska at Samantha James Hair Design!The place is beautifully designed, the service is great, they give you coffee, tea etc... I had my hair cut with Waleska a few months ago and today I went for some colour! I LOVED IT! She understood exactly what I wanted and went above and beyond to make it perfect!

I've been going to the and with Samantha as my hair stylist. I have always had positive experiences as a client, and I see the same with the other stylists and clients based on the interactions I've observed.This salon staff are all very knowledgeable, professional, and talented.It's always effortless speaking to Samantha when trying to decide with her on any changes, or maintenance I'd like. I first walked into the salon a a few years ago with hair so damaged, it would not grow well. With time, patience and some fairly consistent visits, my natural hair is now healthier, longer, stronger, than it has been in over 20 yrs! This is with regular root touch ups and highlights!

Wandered in here because it's close to my house. Just went for a wash and style, ended up getting the hair treatment.My hair was super soft afterwards. Worth the $15 extra.I think I got James? He was very personable and friendly. He asked me if this was for a special occasion. I said no. So he said to get the cheaper blow dry to save money. When I had asked another girl she said the difference was one they use a roll brush, the other a paddle. In the end he used both but still charged me for the cheaper one. It's nice when places aren't just about trying to up their revenue.

Absolutely loved how my hair turned out and my stylist Laura was awesome! The atmosphere of the shop itself was great and they have the best coffee!Edit: I have been going here and seeing Laura for some time now and I always leave feeling amazing. I highly recommend this salon. They have done such a fantastic job even through the tough changes during the pandemic.