FIRST ONSITE Property Restoration

I called the 24/7 line to inquire about ice removal or to see if there was other 24/7 services available that would do it. Because my basement was flooding due to ice buildup inside and around the drain outside the backdoor of the basement. Guy who answered didn’t seem happy that I was “calling late at night”. I felt his attitude over the phone was unprofessional and rude.I hope to do business with this service in the future, if needed. It was just this ONE experience with this employee and his attitude that was rude.

First Onsite did a reno for us following a flood in our basement. Mike, James, Gord and Kathy treated us with respect, were very courteous, compassionate and they listened to us. They always showed up when they were supposed to. We were consulted on everything. We are completely satisfied with the work that was done and with the speed in which the reno was completed. They turned a negative event into a positive experience. Thank you.

This was the worste experiance for repairs we have ever had. What should have been simple was done so horribly and the responsiveness. Well its been a year and they still have not finished anything, fans still not working in the bathroom from them, the front door area still has no plugs or lights, the main office has no lights and the SEALED OFF THE ETHERNET CABLES that were between the livingroom and the modem so now those cables are stuck there or to be broken WOW!! Caps off plugs, exposed wall sockets, our ceiling fan they pulled out now swings like crazy. And this is just a few of the issues left, we have been informing them of things they need to finish for over a year and paying them, and for months at a time they send nobody and when they do come they barely do any of the things we have explained. At one point a whole wall was missing drywall because they forgot a wall sorry""

The crew that came to our home after a devastating house fire ,were very friendly, empathetic and compassionate.They answered any questions or concerns we had.Always, replied to voicemails and texts.

Had water damage this spring and had FirstOnSite come out to repair the damage...I as so pleased with the work they did...everyone that came out was to do the work was great...they did awesome work....I would highly recommend this company to everyone....

I do not recommend this company at all. Poor professionalism and definitely no high standards. Disappointed from start to finish.This company was hired via insurance claim due to water damage and asbestos clean up. To begin, we were displaced from our home for a 3-4 week timeline. We learned that the 1st week we were gone, they showed up only 1day for approximately 6hrs, but who cares right, the insurance companies are taking care of everything. How maddening!!!Late, in our 4th week at the hotel, we were contacted by the construction manager stating we could return home the following week on Wednesday however, the project manager spoke to the insurance company stating our condo was habitable and we could return home the following day which was Friday. (Do these two talk? ) We scrambled to pack, took time off work and returned home to a complete mess!!!!!There was still no flooring or trim, and there were nails left sticking up from the plywood when the old flooring was ripped up. We had to hammer them down before entering the kitchen or we would of punctured our feet. The old counter was put back in as they were still waiting for the new one, no backsplash of course, some kitchen cabinet doors not hung ( and then installed incorrectly ), kitchen sink not fastened into place and taps leaked.Each week after their quoted timeline we had to allow employees to come back and install or complete work that needed to be done.When the new cabinets were installed, they put spacers in between each cabinet except the one above the range hood. These new cabinets were slightly larger than the previous ones and they didn't make an allowance for the stove. They did not put in a spacer between the cabinet over the range hood, nor did they move the range hood to align with the stove. Now, the stove sticks out almost 6 inches. It looks awful.When installing the backsplash they used adhesive instead of grout for the subway tile. So disappointing. The caulking....again, disappointing. There are more issues to list....these were some of the bigger ones.To top this horrible experience off, we have had to clean our front yard of the garbage left behind such as wood, plastic, coffee cups, and cigarette butts.This company is far from who they say they are. Do your due diligence and research companies like this. If you don't, you will be disappointed.Do not hire this company!

We too have been waiting five months. Damage in February , visit, signed contract in May through our home insurance which won’t pay for roof ice damage we found out: and still no show... promises, promises. My spouse keeps saying: it will get done, but what bothers me is that we keep getting told next week, next week, week after... no one does, emails to office not returned. I understand they are busy.. maybe they underquoted and regret? I am easy to get along with, they should have said from the start “it will be six months” ... was very impressed by their rep. who showed up right away in Feb. . but still looking at a damaged kitchen ceiling over six months... is this acceptable.. if its the norm for all North Bay contractors I will reword my Review.UPDATE NOV 14. As promised, am updating my review from a one star to a five star. Although we felt it was a very long time to wait for the repairs to the ceiling : the job was started last week and plaster had to dry inbetween; and finished today! The completeted job is amazing, the workman/men was/were on time, showed up when said they would, did not leave even one tiny bit of dirt or dust behind anywhere: thankyou. We definitely would hire again in the future and recomend to others, but we would ask for a time frame and hope that all emails and phone calls etc. would be returned, and no no shows" - we know all contractors are busy and this happens a lot - however

Good service all round

Your employees are very nice to talk to and work with very helpful respectful and quick. I would definitely recommend you to other people. What an amazing crew

Been waiting for 5 months to get garage repaired through TD Insurance. On site keeps giving us a day to show up but they never do.