Longchamp

Generally good service and always good quality luxury leather goods. Would have given 5 stars but purchased a full price handbag (received exceptional service) but when I changed my mind and went back to return it, the salesperson I had purchased it from noticed me come in with the bag and totally ignored me even though I was 10 feet from her and she wasn't busy. I always judge a company's service on how they handle a return so was very disappointed in this person. The manager served me and handled everything beautifully so am sure she passes my observation along. Still a big fan overall -- think this person learned a good service lesson.

The lady helping us was rude and snobby. Short hair with glasses. I wish she was more welcoming and friendly. Horrible customer service. No conversation whatsoever, just felt like she wanted a sale.

Ive never been this disappointed, thought id love my bag that I bought online since i live 2 hours away from Yorkdale. I have bought the travel small la pliage by accident i thought i ordered the top handle one so i can use it for uni. After I got the bag and realized i got the wrong one i made my brother drive 2 hours to exchange it to the one i wanted but they said i used the bag, which i have not. I only tried it put my ipad and my stuff for uni to see if it will fit but it didnt so right away i kept it aside even kept the packaging and everything but they still refused to exchange the bag for me. Im really disappointed never buying anything for there.

Buyer Beware. Worst shopping experience of my life.My wife bought 2 handbags as gifts for my sister and daughter. There were no issues with the transaction. They asked for my wife's information, and they created a profile for her on the computer. One day after Boxing Day, we were by chance at the outlet and my sister decided to exchange her handbag with one of a different color. We did not have the receipts with us at the time, but we had them at home. They utterly refused to do any kind of exchange on the grounds that the sale had been a final sale with no return and no exchange. The problem is that, at the time of purchase, nobody had told us it was a final sale and there was no sign on display anywhere in the store to caution buyers. I would never buy an expensive gift for a family member if it cannot be exchanged or returned. To make matters worse, when they looked up my wife's name in their system, she was not there. I asked to speak to the manager, but he/she refused to come out, at least, according to the assistant manager, who went to fetch him/her. The sales lady who had been very kind and helped us select the gifts 2 weeks earlier was present, but she kept a blind eye to what was happening, trying to ignore us as much as she could. After a heated discussion with the assistant manager, where I showed her the transactions on my Mastercard, she agreed to do an exchange. When we arrived home, i looked at the receipt and indeed, the sales lady had stamped on the top of the receipt: Final Sale. No exchange. No return.In Summary, First, the person who had sold us the bags never told us it was a final sale. She just stamped it on the receipt and hid the receipt in the shopping bag. Second, she pretended to input my wife's profile into their system, but she never did, making us look foolish and untrustworthy. Third, she totally ignored us when we were arguing with the assistant manager, trying to prove that we had actually bought the hand bags there. Not the shopping experience you would expect from a supposedly high-end handbag designer.

Got my first Longchamp bag today and we had an absolutely amazing experience in the store because of Brian. He was patient, showed us different options and just very kind. Definitely will be back! And thanks again :)

I got a large tote tonight and received excellent service from a gentlemen.We were treated with espresso and waters while we waited for my purchase. 5 star service and I will be back ! Thank you so much for your kindness.

Clean place and very inviting. I hope the female staff can treat everyone nicely. Walked in the store carrying a Longchamp purse. I asked for help. She decided turned to the other customer. So, I walked away from the store.

Amazing service and beautiful store. First time visiting a boutique since I always bought it from the airport. They have a huge collection. Visited this past Sat, and it was already very busy in the store at 11AM. Unfortunately the store was under-staffed, but the Asian male associate was very calm and was able to serve 5 clients all at the same time, and still creating a happy experience for me and my wife. Bought a Roseau leather handbag, and the male associate tell us the whole story about the collection.

Me and my daughter went to Yorkdale mall today for a “girls day out”. My girl is always curious and energetic, and she could be rough sometimes. We went to different stores in the malls, from mainstream to premium brands. I know that having a 4 year old touching different things may not be very nice especially for the high end stores. So I tried my best to keep her calm and gentle. She knocked something off at Longchamp today but the Asian gentleman staff there was very kind and patient with her. That, was one of the best experiences we had today. I’ll definitely be back. Thanks.

I just received my longchamps city tote taupe in medium. It was an online purchase. I was having such a hard time with my previous purchase which was cancelled at the last minute due to stock availability.So I made a second purchase only to find that the colour I chose wasn’t available either.So I called the Yorkdale store after I had received an email. Grace offered me the navy tote instead. She said she would check if another shipment might have the taupe then I could exchange in the near future.Well I was lucky because Rebecca received the shipment and confirmed with me the tote was in stock the next day. Problem solved. Fast and efficiently.I’m going on vacation to South Africa for 6 weeks tote in hand.Thanks to Grace and Rebecca for your professional service over the phone.You both are an asset to LONGCHAMPS.