The UPS Store

Went here a couple weeks ago to ship something to the United States and the staff were very resourceful and accommodating. One of the best UPS customer service I have received

Worst service I have seen recently. Took a photograph of my baby for Canadian passport, background was not white and towel was seen in the background so was rejected by service Canada. Returned to the store for a good picture with only white background, which the store guy took and printed, however this time with mouth open. I was disappointed and asked the store guy to take another picture as per the spec. He rejected saying that they will accept it as the child is below 6 months, which I was not comfortable and don’t want to waste another half a day again going to Service Canada and get rejected. He decided to refund me with out any proper explanation.I was charged $24 dollars initially for the photograph, he said that I got a big discount, as this should have been charged $34, as if he did me huge favor. He wasted my half a day with all trips to store and Service Canada. I am ok with charging me $34 instead of all this hassle with rejections.Going forward, I will avoid any services with this store, especially photograph services.This store guy should properly get trained and learn on how to deal with customers and also train his staff properly.

The store is lucky to get one star however when I did go into the store with a parcel they were helpful. After waiting a few days I tracked my parcel and saw it hadn't scanned when it left the store (if it left the store). I went into the store asking for assistance and he automatically threw up his hands and said he wasn't responsible for the package. OK so did they not become responsible once they took the parcel for delivery? His explanation was they just pile the parcels up for delivery and the UPS driver loads and scans. Totally refused to help me , i.e. check the store to see if the parcel had been missed somewhere! I would agree with the other review commenting that they were very rude. Highly recommend Canada Post Parcel in Shoppers Drug they double check friendly etc.... I'm out $200 live and learn I guess.

Not transparent with passport photos, not posted anywhere in store...online page says $14.99 so went to get them done, but ended up being charged $29.99...should get them done at Walmart

I originally wrote this review with one star due to conflicting information available about open hours which affected a delivery of mine. I didn't know this was literally the first or second day of operation under a new owner, and that not all information had been updated and coordinated. The new owner was kind enough to give me a call, and as this is his third UPS Store location, assured me it'll be up and running smoothly shortly. He was competent and friendly, and I look forward to doing more business there in the future.

Unfortunately I have never encountered in such horrible customer service. I came three weeks ago to take a picture for a childs passport. The girl that works at the store took a picture and I suspected it didn’t look good and asked her if it’s not too bright she insisted it’s gonna be fine I have paid for international passport and Canadian passport twice the usual price on market only to come to service Canada and the other embassy and get refused because of the pictures. Once I returned to the store with the pictures to request a refund, she wasn’t allowed to process the refund according to her training, and i had to wait for the manager to call me back. It’s been a few days the manager to contact me. Which hasn’t happened yet, not to mention, that I would be have to come back to get my refund such an inconvenience!!! I wish they improve their customer service. Otherwise they’re not gonna have customers.

Very good and prompt service with a helpful staff. I needed some large format printing done and they were able to give me a lot of options and produce results quickly. They seem to have a lot more printing options than other stores for large posters. Very good place to go to if you need something like this made up.

Incredibly rude franchisee who was having an inappropriate conversation over the phone while there were customers in line. He then proceeded to have a derogatory attitude towards a young female who was requesting support. Instead of taking the time to address the customer’s concern he was quick to jump to conclusions and provide sarcastic comments. Very disappointed in the customer service.

Hands down to the best UPS Store #461450 Holland St W, Bradford Ontario.Effortless transactions, 5 stars for the exceptional customer service!Rashid and the rest of the team are super helpfulI’ve used this location several times & would definitely recommend for all business services; including printing ,shipping & mail box rental.