ICEMASTERS Refrigeration and Air Conditioning Inc

I am impressed by the professionalism, honesty and transparency of this business. You get what you pay for- quality and workmanship. Thank you Icemasters.

Had our ice machine serviced by Mike. Very knowledgeable and efficient. Was charged the price quoted over the phone. Would recommend this company

This company just ripping off to business people.In last 4 months we called this company 3 times and spend almost $2400 but still the issue is same.They asked us to replace Motor which we did in past then second visit they asked us to replace thermostat which we did it and still the issue is same so now they said that it’s poorly design issue we can’t help it.Stay away from this people.

One of the best customer experiences we have ever had. We contact Icemasters as our freezer went down. They got it up and running within hours, we paid the invoice and began using them for maintenance on our facility. Three months after this repair the owner of the company showed up on a Friday afternoon and handed me a cheque for $3000 dollars as they had secured warranty on the compressor. This was unbelievable to me as we were not expecting this, they could have kept the money and we never would have questioned it. In a world where honestly is lacking Icemasters is a step above the rest. We will absolutely be using their services for as long as we continue in business!!

My commercial freezer broke down. The technician was polite and courteous! He was able to quickly diagnose and fix the issue.I will gladly use their services again.

Highly unprofessional!We know very little about plumbing or appliances, so it was a big problem when found a big leak in the icemaker of our built-in freezer which was causing water damage to our basement. My wife was they only one home, so she called for emergency service. It was not until he arrived that he told us that he could not actually service our freezer because he would not pull it out of the cabinet (it just slides out). He then looked under the kitchen sink for a shut-off valve but said there was not one there. When I got home, I thought I'd take a look (and remember, I know nothing about this stuff) and found the shut off valve in less than a minute, exactly where he had looked. So effectively, the man showed up so that he could tell us that he wouldn't move the freezer to look at it and he missed the shut-off valve, putting in zero effort and accomplishing absolutely nothing. For this we received a bill for almost $400. I understand the rationale for larger bills for emergency service, but the lack of work ethic or accountability demonstrated was shocking. Will *never* use this service again or recommend to anyone. Highly recommend you stay away.

The technician from Icemasters came out to troubleshoot our air handling equipment. The technician was thorough and fully explained the deficiencies found. We received the quote for repairs and proceeded. The great thing was that the technician found potential problems that could have been problematic down the road and helped to setup a preventative maintenance program. We 100% recommend Icemasters for their exemplary service and honesty.

Icemasters has been my service provider for over 2 years now. They always respond quickly when I need them- typically here within an hour and work to fix the problem while always keeping me in the loop with what is going on. They have always been very professional and honest as well, which isn’t always easy to find!

We were having issues with our walk-in freezer not being at a low enough temperature and it would drip inside the freezer during the defrost cycle. They arrived promptly, inspected the unit, did some testing and determined what the problem was and a recommendation to fix the problem. Mike, the service rep did exactly that. Temperature now is at acceptable level and the dripping has stopped. They're a 11 out of 10. Awesome job!

I call Icemasters whenever I have issues with my old refrigeration units. They are easy to talk to and very professional for their jobs. It is very hard to find local company who offers very good service with reasonable pricing. It is not good to see them very often, but I know for sure whom to call when I have refrigeration problems. Keep up the good work guys!