Ram Cleaning Services

Their cleaning set permanent bright orange spots into my area rug and rendered it unusable. I have no pets and these stains were not on the rug when it was dropped off. They basically used a chemical or process that turned all previous water marks on the rug orange.They delivered the rug without communicating their damage or attempting to fix it. Will never recommend or use this company for another service,

DO NOT HIRE THIS COMPANY.Extremely disappointed and would give 0 stars if it was an option.We hired the company for a MOVE OUT clean. We arranged for a 3 hour clean with 2 cleaners at 1 pm Saturday afternoon. We were asked to give a credit card for a deposit, which we did.The cleaners called once to say they would be an hour late. Then another call to say they would be an additional half hour late. We had moved previously the day before so we re arranged our day to accommodate the fact they would be an hour and a half late. At 230 pm when they arrived we met them at the house.We had provided a list of what was needed prior (included in pictures) and how many rooms and levels (including the basement) were in the home. We were quoted $400.00. When they arrived we asked that the baseboards and windows be done as well. The 2 ladies barley stopped to listen to what we had to say (they were walking up the stairs not even looking at us) and went about their business.At 504 pm (2.5 hours later) they texted (not called like previously through out the day) to say they were done. When we went back to inspect we found that only the upstairs carpet had been vacuumed and main floor hard wood had been swept and mopped. As you can see in the photos no windows were touched and neither were the baseboards. The cleaners left a note on the bill saying baseboards wouldn't come clean". I took a damp paper towel and all the dirt came off. The kitchen

Just had Kel from Ram come and clean our 2 bedrooms' carpets and fireplace. He did an amazing job. he is a very nice man Highly recommend Kel / Ram Carpet cleaning!!

Zero star. They are literal thieves.This is a very honest review of my experience with Ram Cleaning Services.I initially booked a carpet cleaning service based on a recommendation from a family member.The technician Tim comes by and I point out some problem areas and he says “Oh yeah, most of this will come up no problem. The red stains likely won’t budge but in my experience the rest of this will lift.”Cool. Sounds good to me.We go back into the home after the carpet has been dried and all the stains are there, and our paint job is marked in 8 spots. Essentially it was a glorified vacuuming experience with a side of property damage.I email back seeking some form of resolution and spoke to Tabatha. I sent her some photos of the damage and she said she’s get back to me.In the meantime, I have not heard back from Tabatha, yet my card has been charged for the full service. I would hope that we come to a resolution ahead of final payment but I guess this is Ram’s first day doing business.Tabatha offers me a $40 refund for the paint and says no more about the carpet.I can appreciate she’s just doing her job so she transfers me to her supervisor, Holly.Holly is vile. Right away she was on the defence.She accused me of sending the same photo more than once and gave her opinion on how minor she thought the paint fixes were, I don’t think Holly understands what pride in ownership means. At one point she says “Tim didn’t say that! He would never say that!”Interesting Holly, I didn’t see you there at my house!!She proceeded to offer sending over their painter to fix the work….??? I don’t want just anyone doing it, I hired my painter based on specific qualifications.Holly’s justification?? “This happens to us all the time!”According to Ms. Holly, Ram is not in the business of carpet cleaning but they will charge you to ruin your professional paint job.This unhinged woman then proceeds to speak over me the entire time, I could hardly get a word in. I honestly doubt she even knows what my concerns are.In the photos it’s visible that we are still working on our house. Holly’s solution? “If you’re still painting, just have your painter touch it up!!”What Holly fails to consider (because she didn’t listen) is that we hired a professional to do the finishings. (Just like we thought we were doing with Ram)Our professional painter has packed up and is long gone… Holly, did you ever consider that people work on their own homes?!?I suggested a 50% refund for the service not yielding the results Tim said it would, and the inconvenience and cost that we will have to incur getting our painter back in.I repeatedly declined the $40 refund and maintained my position of 50%. They started to ignore my calls so I resorted to a credit card chargeback for the whole amount, which I won.I had Ram in my house in July. In October I received a letter that they were in receipt of my chargeback, however wanted me to pay full price again. Today is November 22 and there is a charge on my credit card from them again.You are literal thieves, and I hope you enjoy being investigated for fraud.

Leaving a bad review is not something I enjoy doing. I actually hate doing it. However, it's something I resort to when all else fails. Last year I had Ram clean my kitchen and bathrooms in preparation for showings. The results were abysmal and we ended up redoing these areas by ourselves. After multiple conversations with Holly, I was assured that we would get a full refund. Well, after 14 MONTHS, many follow up phone calls/emails, and their constant assurances, I still have not received my refund. The pictures don't lie. Again, I don't usually resort to public shaming and try to settle privately. But 14 MONTHS is a long time.

I would not give this review even a star but I have no choice.I had been a RAM customer for 20 years. I hired them to clean my wall to wall carpets.This year, I hesitantly asked them to clean my valuable vintage hand-knotted Persian carpet. Holly assured me that they do clean Persian carpets and that they had done this for 40 years.Little did I know that they don’t use any specialized cleaning techniques for expensive Persian carpets. It turns out that they simply use steam-cleaning, just as they do for wall to wall synthetic carpets and also charge more for it. Outrageous.If you know anything about Persian carpets, you would know that steam-cleaning wool/cotton can damage your carpet. You can’t wash your wool clothes in hot water, so why would anyone steam clean a wool/cotton carpet.I was never told this critical piece of information when I spoke with Holly. Obviously, she was uninformed. I feel bad for all the individuals who have been fleeced by RAM, thinking that their treasured carpets had been properly cleaned.The 2 guys who came over to pick up my carpet were OK at first, but once I started asking questions, the Filipino looking man started giving me a lot of attitude. He quickly became very rude and dismissive about my concerns.I told him to go ahead and take the carpet away, while I consider what to do. After researching, I confirmed that I was correct. Steam cleaning is not a good idea for wool/cotton carpets, so I called RAM immediately and told them not to do anything with my carpet and just return it to me. Which they did after one week and dumping it in my living room with no regards.In conclusion, if you value your precious Persian carpets at all, do not use RAM for this service unless you want to be fleeced and get terrible service and attitude.I WILL NEVER EVER USE THESE IDIOTS FOR ANYTHING EVER AGAIN. I RECOMMEND DOING SOME RESEARCH ON OTHER COMPANIES. YOU WILL LIKELY END UP SHELLING OUT MORE BANANAS, BUT AT LEAST YOU WON’T GET MONKEYS.

Worst unprofessional company had move out cleaning done 3 maids arriving 1hr late 1st time and 30mins the 2nd time , lying about how long they were there, my 691sq condo looked like nothing was done looked awful, had get back second time where I had to literally micro manage ( the maid were at least friendly) they were stocked with all supplies needed I had give them magic eraser, spray for stainless that works amazing they 1 magic eraser from loonie store that sucked between 3 of them 24hrs before new owner took possession, carpet cleaner damage 3 walls only to have them double charge me and tell me only 1 person can refund or look into it but I had to wait 3 days till they were on shift again. All I kept getting was a condescending sorry ( that she clearly didn't mean or care when I complained about level of professionalism. I'm left mad and extremely disappointed in this company worst professional service from start to finiahed NEVER HIRE THIS COMPANY

Honestly I don’t usually leave bad reviews but the guy who worked here had a bad attitude and didn’t do the job properly the first time. I could see debris and change still in my vents after he “ cleaned them”.. so if you’re looking for a half done job these are the guys to call.

Unfortunately had a bad service. Unprofessional behaviour on the part of the maids, they were unable to clean the one bedroom apartment in the time allocated, which can happen, however, whatever they cleaned was not thorough, I had to go back and clean up what was not only left, but all the chemical residue left on my walls, bathtub and the inside of my oven. I was told they needed extra time and they were booked, which is understandable, again whatever they did was not thorough. They spent half and hour waiting for some gloves and other supplies. Had to clean my toilet, wipe down my bathtub, finish the inside of the my oven, wipe doesn’t the window sills and closets and finally broom and mops my floors. It’s astonishing how much was left! If one were to extend the time I would be concerned on the quality and poor behaviour. Had my building manager step in for the last inspection and had expressed we over paid for this service which he had recommended. I wish I had kept an before and after picture of the apartment so you can judge on how much work needed to be done and what poor quality the cleaning was done.

Ram is so wonderful to deal with! I high recommend. The lady on the phone who took my booking was so sweet, and answered all my questions very nicely. I find its so hard to get good customer services these days, but Ram is great to deal with! Joseph was the one who came out to clean our carpets, and was very friendly, very professional, moved stuff around to make sure he got every inch of the carpet which we really appreciated ! Overall lovely people to deal with :) And we will always use Ram in the future.