Waterloo Wireless
34 Reviews
- Thursday8:30 AM–5 PM
- Friday8:30 AM–5 PM
- SaturdayClosed
- SundayClosed
- Monday8:30 AM–5 PM
- Tuesday8:30 AM–5 PM
- Wednesday8:30 AM–5 PM
About the Business
Home | Waterloo Wireless provides high speed internet that gives you the freedom to game, watch videos, and any other day to day internet use.
Contacts
Website
Call Us
+15196489993
34 Durward Pl, Waterloo, ON N2L 4E4
Hours
- Thursday8:30 AM–5 PM
- Friday8:30 AM–5 PM
- SaturdayClosed
- SundayClosed
- Monday8:30 AM–5 PM
- Tuesday8:30 AM–5 PM
- Wednesday8:30 AM–5 PM
Features
- Wheelchair-accessible parking lot
- Wheelchair-accessible entrance
- Onsite services
- Online appointments
- Appointment required
Recommended Reviews
Marc Guindon
05.10.2023
Waterloo Wireless
So send them an email two weeks ago asking to turn on our internet at our seasonal site and if that they could please acknowledge and let me know they got it. Never heard back so I figured I would call them today at 6:15 to speak to an agent to confirm that they will have by the weekend. I got a voice recording saying that the office is closed but that same recording said they're open till 7:00 p.m. as does their website.Makes you wonder when the company can't handle the the basics, how do they run the rest of the business? I guess the answer lies in their Google reviews rating.
Travis Kayler
23.09.2023
Waterloo Wireless
Only a customer because limited options available. Internet is ok, not the best. It’s Way worse than they promise, but it functions. Usually sit at 1.8 MB as opposed to 5 MB they promise. Goes out every couple days and good luck if it does. Their phones are shut off and rarely respond to emails.
Aidan Berge
22.09.2023
Waterloo Wireless
Quite possibly the worst wifi you can get. If it’s not down, it’s running slow. It seems I’m needing to call weekly to find answers on why my wifi is running slow then they make temporary fixes that don’t last. There is an upside to Waterloo wireless and it is definitely the service.
M L
12.09.2023
Waterloo Wireless
Always great customer service. If there is an issue, I know they will fix it. A bit more expensive than Bell but worth it for the customer service. I have been with them for 5 years. Bell has come by twice now with offers for their new point to point internet but I'm happy with Waterloo Wireless/ Megawire.
Maria Griffith
30.08.2023
Waterloo Wireless
After 4 years of nothing but problems, we were finally able to cancel our service with this wireless provider... Even after almost 2 months of canceling with Waterloo wireless and several attempts of calling and leaving messages to please call me back, I've had no response! we are still waiting for them to come our home and remove the antenna that is still on our roof.Disappointed!
Jesse Watson
29.08.2023
Waterloo Wireless
Horrible. Our internet was down for 2 days before they let us know they can no longer serve our area. Every single alternative they offered did not even service our area. It's insane that they don't have any way to repair their tower or any back up options.. What kind of 2 bit operation is this? Now the only way I can connect remotely to my work is by paying Telus $25 dollars per 500mb in 2021... Go CanadaEdit: Thought I should mention we are a 10 minute drive from downtown Waterloo... We aren't even in that rural of an area
Warren Gamey
06.08.2023
Waterloo Wireless
Absolutely the best customer service I have experienced with an internet supplier. If I could I would give them 11 stars out of 10. Steve is very responsive and knowledgeable. Set up high-speed internet connection at our remote cottage so that my wife can work remotely on Fridays. Now every weekend is a long weekend! Thanks very much.
Simon Kubusch
25.07.2023
Waterloo Wireless
Waterloo Wireless has been amazing to work with. They have always been prompt in dealing with any Internet connectivity issues, and working with our family in providing Internet access where no other company could. Also, their employees have been easy to talk to and work with. Thanks Waterloo Wireless!
Bree Harvey
23.07.2023
Waterloo Wireless
We just moved to a rural area and have had excellent customer service with Waterloo Wireless. We fired up Netflix right away and so far no issues! I’ll see how working from home is later in the week - but this is by far the nicest ISP team I’ve ever had to deal with :)
Jacob Martin
19.07.2023
Waterloo Wireless
Worst internet on the market avoid at all cost I don’t know how this company is still in business they provide an unusable service and if you complain about the speeds that’s if you get a hold of them they will boost your internet for temporary than they slow you right back down again. Also there prices are a scam $100 a month for 5mbps which is actually 2.5mbps and when it’s not slow it’s not working. This company should be ashamed of their pathetic attempt at internet service
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34 Durward Pl, Waterloo, ON N2L 4E4
Waterloo Wireless