Best Western Plus Inner Harbour

I took my common law wife for an overnight stay to celebrate our 20 year anniversary and we were treated like Royalty!! The Staff were exceptionally professional and truly kind!! The manager Rachel Dickenson is Absolutely Amazing!! She made our Anniversary one to Remember.

The location is fabulous but the Penthouse suite we were in was rundown and rather tacky. The 1×6 lumber on the deck is in terrible condition; the deck chairs are also in bad shape (one had a large tear in the seat, another had green growth on it!).In the kitchen, one of the lower cupboard doors was off its hinge; one of the wine glasses in the cuboard was cracked. As for service, we asked for extra face cloths which were not delivered, one of the shower body wash dispensers was empty. The front desk staff were friendly. Parking below was great. In conclusion, for a suite with such a view and such potential it could sure use an overhaul, especially for the rates charged!!!

Rooms are very clean, lots of space, but a little dated and could use a bit of a refresh. Staff were really friendly and very helpful. The location is fantastic! The included breakfast was decent. Aside from the lumpy pillows the beds are comfortable.

I stayed on the third floor (308)this weekend with my fiancé and two kids. We were so disappointed how outdated and grungy the room was. It did not have ac and stunk. Friday night we smelled smoke and I let the front desk politely know. They didn’t even apologize, just said let them know if I smell it again. The cooked breakfast food tasted like freezer burn. It was just not a good visit. The hotel is in a great location, but definitely will not be returning.

First impression when we walked in lobby is beautiful, staff are kind, elevator is nice, hallways are clean, beds were comfy, carpet is vaccuumed, windows are clean, everything is organized, hotel room had a balcony with harbour view, beautiful kitchenette with stove, small fridge and a microwave and a table with two chairs and a drawer with cutlery had I known they had cutlery I wouldn't have brought my own, a keurig machine with coffee pods. We were on the top floor, the view is out of this world. We slept so well, it is walking distance to most places. We received impeccable service from front desk staff Lee, Lauren, Calder, Ana and one other man who works late nights I never got his name, those are the staff I had the pleasure of meeting. The breakfast had a few vegetarian options for me, I craved hash browns and cheese which weren't available but that's okay I survived off of those delicious little pancakes from the pancake machine, cornflakes cereal, toast with various jams and peanut butter, they have vegan margarine, chocolate, blueberry and banana muffins, little plain donuts, assorted yogurts, hot chocolate, various teas, orange and apple juices. The coastal coffee brew is delicious. The women running the breakfast buffet are so kind, prompt, efficient and understanding. We were told there is a staff shortage and no in house keeping, no problem we made our own beds and kept the rooms clean. At the end of the day we just needed a place to lay our heads. I felt like we slept on clouds, the beds and pillows are so comfy. I barely had time to watch tv as we were only here for a few days so we were out and about discovering downtown Victoria. This hotel is walking distance to Fisherman's Wharf, Beacon Hill Park, Giftshops, Parliament buildings and bus stops. Staff is very knowledgable about bus routes, tourist destinations gave us helpful advice that sure saved us a lot of time and stress. The ambiance is great, you get more bang for your buck by staying here. They have an indoor gym which we barely had time to use as the sidewalks became our treadmills and we craved fresh pacific air. This experience reminded me of Newfoundland the people were laid back and so friendly. We enjoyed meeting lots of people at the breakfast buffet and sharing stories. I met lots of people from USA, Alberta, Ontario and BC. The place was packed, my advice is to book early as they fill up fast. We are glad our travel agent booked months in advance. We will not forget our time here it was a memorable trip. We are thinking about revisiting in soon!

Great hotel! Price was very reasonable and the amenities we great, good breakfast, nice little pool in the back garden, and kitchenette in the room was awesome. Would definitely recommend for anyone visiting Victoria. Really close to downtown, you can walk anywhere downtown and you are very close to the harbour and many tours.

Room was dated but great to see a balcony, kitchette and sofa. Pillows were as you'd expect at a best western (not great, but useable) and bed was decent. No air, no fan in bathroom but overall a good stay and wonderful location.

It was a comfortable & excellent stay in the convenient/ best located hotel at central pier. Rooms are big, hygienic with amenities like sofa cum bed, microwave, fridge, cooking range, tea/coffee making m/c with two accessible balconies. The breakfast was nice & tasty. In lobby, complimentary Coffee making machine & drinking water facilities are praise worthy. The Gentleman at reception was very courteous. Looking to come back again next time in Victoria. Keep it up ………

My wife and I stayed here for 3 nights during our recent BC trip. We were fortunate to get a large end room on an upper floor with two balconies. The room was bright, comfortable and quiet. The staff was friendly and accommodating. The included hot breakfast was good and the location was excellent for sightseeing in Victoria.