Structube - Cueillette et centre de distribution

Paid at the store, went to pick up my order and waited for 40 min to be uploaded to my trunk,5 more cars were waiting also. Unbelievable

Worst pick up experience of all time. After saying a wait time of 10-20 minutes I'm still here waiting after 40 minutes. Maybe they're creating the pieces from scratch?

3 months to actually deliver my furniture,????Well, next time, I will pay on delivery.And if you don't deliver on time I will cancel my order.Now we are talking.Comme on now???What is this, no inventory!!!No money.I can order from the internet too!!!!Please give us the service at least!Deliver the goods, as we pay upfront.3 months to deliver, customer be aware!!!

Good service.Nice variety.Good quality/prices.IMO, Good call by management to have that coffee machine at the Cueillette. Makes the waiting for your order easier while sipping on coffee.

The SUZI couch had potential but the colour was dull, and like many of the other reviewers, there were loose threads everywhere! And I didn't even take the couch out of the box - I opened, saw that it wasn't the colour that I expected, and immediately returned the couch.Customer service deserves ***** (5 stars) because they honoured their 7-day no questions asked policy, they were helpful in providing me with information and permitted me to return the couch on 2 days as the entire thing would not fit in my vehicle. As promised, once the second box was received, they processed the return without any issue. Though I was not a fan of the couch itself, I have purchased decor items there, and I would definitely consider buying other pieces of furniture as they are indeed beautiful, this particular piece just wasn't for me.

I absolutely love Structube for home furniture. I find that the price is very reasonable and the quality is great. Diana (the Structube manager on Autoroute Chomedey on Laval) is the absolute best! She helped me from A-Z to decorate my clients condo. She has so much patience and is extremely helpful. I love her sense of style and she knows how to guide people. Thank you for this amazing experience. I recommend Diana to anyone who wants the best customer service, you will be very happy !

I ordered an item at the beginning of May and just received it several days ago (mid-August). The estimated date the product was going to be back in stock kept getting pushed back (they would get stock then give it to people with earlier orders - seems deceitful not to make that clear on their website). I called several times, nobody could give me a real date and one lady even said to call all the stores individually to ask if they had the item in stock?? When I did this, a store employee told me not to. I ordered 3 items in total and they couldn’t deliver any of them because the 2 items in stock were just shy of $300 together (by less than $10), they told me I could pay at additional $80 in shipping if I wanted to get them before the item that was out of stock for over 3 months?! Terrible customer service - nobody seemed to care at all about the situation and many gave us wrong information. As for the cabinet I waited so long for, it’s nice but one of the screw holes was off by a tiny bit so one of the wood pieces isn’t flush with the rest. The instructions weren’t very clear, the pages weren’t even stapled in the right order, also some pieces weren’t labelled, others were. Overall terrible experience!

Awful return policy, I purchased a defective sideboard and been trying to get a refund for about a month now. Not only that, they charged me 80 dollars as a return fee and I haven't received my money back. I want my refund

Worst customer service and products. I bought my sofa less than a year ago and the leg broke so I called them to fix it or exchange it because I have a one year warranty. Not only did they return it without fixing it but my sofa was dirty and covered with stains and dirt.

Honestly, just pay for delivery instead of picking up at the distribution centre. Whatever you save in dollars you’ll lose in time - we were waiting for a full hour at the garage door before they brought out the one chair and cushion we had ordered, on a pretty dead Sunday morning. Apparently there was a problem with the packing slip but no one called the number on file or came to tell us about the issue - I had to walk in and ask for an update at the 45min mark. Another car waiting a similar amount of time just cancelled their order and left.Second star only because I feel badly for the verbal abuse the staff received from another disgruntled customer.