Best Western Fireside Inn

You can really relax and get comfortable here. Chain hotels usually feel a little bland and institutional, even if everything is satisfactory - not so, here. Really nice, clean, cozy little rooms that try to evoke a bit of cabin aesthetic that goes a long way in helping you to feel comfortable and really relax after a long day. Nice complimentary breakfast included as well. Special mention needs to be made of the hotel restaurant “Tom’s Place”. Good quality comfort food and pub fare with a great cabin atmosphere, complete with open fireplaces. Loads of character in the decor. Nice local “on tap” beer selections (Barking Squirrel). Would recommend to anyone. If it’s a work-related stay, you won’t find a better place.

Friendly, knowledgeable staff at Best Western Kingston as well as excellent Breakfast and meals at Tom's Restaurant. Room was comfortable and clean. Reception and housekeeping staff were very helpful. Best Western Kingston is a 5 star holiday or business experience. We will definitely stay here again!

Work truck parked in handicap parking. Front desk didn't care. Grab a menu at the front desk if you want room service - or you will have to go back to get one. Rooms are not marked well and staff are not helpful. We got a theme room which had a great fireplace but the way they had the room set up, you couldn't enjoy it. Room was mostly clean. A lady had to clean the outdoor pool before her kids went in it. Staff didn't seem to care about customers. Would not suggest staying here.Dropping my review to one star. Everything I said was accurate and obviously guest services doesn't take their customers seriously. It does explain the laziness of the front desk staff.

I have stayed here a few times and I will stay again great location and friendly staff!

Located on the outskirts, which means I slept well....no downtown noises. Front desk was very accommodating with changing reservations and checking us in. Housekeeping staff were very friendly as we passed in the halls in the morning.I liked the outdoor pool area as a quiet space to sit. It's suitable to kids or young families.Breakfast buffet at Bistro Stefan was really good.Only downside is that bathroom door would not fully close (RM 134) and we had 4 in the room. We had to announce when we were using the bathroom!I look forward to a return visit!

This hotel is a gem. Unique and warm decor. However, most of all, their service and management are excellent. Some of the best service I've had anywhere. I recently had an issue with a booking and they followed up with me quickly and went the extra distance to help me - at their expense. Fully recommend.

We stayed in the tranquility base suite last night, and it was lots of fun. Was it worth the crazy amount of money? Not quite. Jacuzzi, awesome. Spaceship, awesome. But the tv situation wasn't great. There are no channels and the equipment is quite old so you can't stream anything from your phone, or even bring a fire stick or similar. The room itself is big so it echos and we would have liked to have some background noise like music but nothing like that was available on the TV. If you're planning to stay in this suite, maybe bring something to play music on. The fireplace needs to be repaired. We're locals so we book these rooms for fun, but since the price has skyrocketed and the suites are starting to show their age, we'll wait until they're updated before our next visit. Maybe you could re-do the northern lights suite first lol. Maybe paint a night sky with northern lights and have the cool lighting for it? Put the bed in a yurt hehe. And if you redo the hot air balloon one at some point, I bet you could easily switch it to something medieval with a castle or something? Or lord of the rings or Harry Potter inspired? We really want to come back!

Customer service was not great. The gentleman at the front made it sound like I was disturbing his day and he did not want to work there.The place is very outdated but clean.Room was very outdated, the smell was not pleasant and takes awhile to get used to.Breakfast was ok. There was no service. I saw 1 lady 1 time but other than that you could hear them just talking about their day but never came out to help.For 260$ for 1 night it was very disappointing. I have to go every month and will be booking somewhere else.

I wanted to book a fantasy suite ,I asked at front desk if I could view the rooms before I made my selection. I was refused and told that is not allowed. I don't mind paying a premium fee but I like to see what I am buying.

We went with the standard king size bed and the room comes with a fire a nice view of the swimming pool, the bed was very comfortable slept very well the hotel as they’ve put cedar on the outside and the inside is tastefully decorated it feels more like your in a mountain lodge than anything else great idea.We didn’t eat at the restaurant the night before just went down for the buffet breakfast which was really good friendly staff all in all a great experience will look forward to going back.