London Drugs

We were shopping in the Electronics department and were assisted by Steve. He was just super and went out of his way to help us find what we were looking for, even though we weren't really sure ourselves what exactly we were looking for. He was patient and pleasant, an outstanding representative of London Drugs.Subsequent to the above mentioned visit l once again dropped in to do some shopping and had the unfortunate experience of dealing with a cashier named Wendy. She seemed to think she knew me although l had never laid eyes on her. Without going into all the details, she was incredibly rude to me and one of her fellow employees. In fact, l have never experienced that level of rudeness in any retail setting, let alone at London Drugs. A special thank you to Emile, a staff member who helped me and also the very kind asst manager (Natalie?) who called me about the incident. Although l always feel badly when good people have to apologize for the actions of others.

Do not order custom puzzles here. Our family does custom puzzles on family vacations and at Christmas. I have ordered 4 other 500 pc puzzles this year, and for our Christmas Eve puzzle decided to try London Drugs. It arrived today, fully assembled in a flat 16 x 20 box. Not a big deal until you realize you have no way to store the puzzle once you break it apart. I mentioned this and was told I should have ordered the “tin box” which I noticed while doing my order, but assumed the $15.99 extra cost was for a keepsake type tin - not needed in my case, this isn’t a gift. So, this slab puzzle I have to break apart and find a box for will also have NO REFERENCE PHOTO when we assmble it. Now, I can use my original photo, but that will just highlight to my family how terrible the colour reproduction is. There are so many other places you can order custom puzzles from - so choose someplace else. Photos are posted on Yelp review. I’m only commenting on the product quality, not the lack of customer service at the counter (terrible service) or the chaos in the store that has been under renovation for a very long time with no apparent progress. Hop across the street to Rexall or visit the Save On Foods pharmacy in the same shopping center. Go to Staples, Costco, or any other photo place for photo services.In response to the Store Manger - I said nothing about line-up at the counter. There was no line up. And, if I had time, I would return the puzzle - but then my family has no custom puzzle for our Christmas Eve tradition. Your response seems out of touch and not focused on the actual complaint, which confirms my dissatisfaction.

I enjoy shopping at this location. Really wonderful, friendly and helpful staff. Permanent customer here!!! Special thanks to Thea and Loreth they are the best!!!

Good service from the pharmacy in Colwood very helpful and friendly service

Don't go here if you are dealing with any handicap issues. There are supposed to be 12 spots out front as per provincial guidelines.......good luck with observing those legal guidelines. Not sure why elderly and people with handicaps are discriminated against like this. Oh well, their loss......lots of other customer friendly drug stores around town.

If you need passport photos head straight to the 1907 Sooke Rd London Drugs, at the Colwood Corners location.There is a wonderful lady working in the photo lab that is amazing, and gives her customers outstanding service! Not only does Gret give great customer service but she goes over and above to make sure your passport photos are done correctly and to the government specifications. I had to write this very well deserved review for Gret because these days great customer service often goes un-noticed and unappreciated! So congratulations Gret on doing such a wonderful job. Congratulations to the London drugs Group for hiring such a stellar example of what great customer service should be. You should be proud that Gret is representing London drugs in such an exemplary way. Kudos to Gret and bravo London Drugs!Sincerely,Mr. G Hunter

They guy in electronics is rude and hard to understand. I asked about a product that he didn't look up the right one and when I asked for him to order one he hung up lost a customer

The new parkings set up is horrible for regular folk and outright disgusting for people with disabilities.There is no room to pull out or in as the parking spaces and road are so squished. There is hardly any parking for disabled folks so you have to park far away, into the other side of the complex that is just as squished and also lacking parking for disabled folks.This place was already hard to park in before they took away half the parking lot. I can’t imagine anyone in their right mind thinking this setup would be remotely viable.

The guaranteed satisfaction policy here is great, I buy things here regularly and the few times the products have not met my expectations, although it is the fault of the manufacturers, London drugs has been very good and honored the 100% satisfaction guarantee and refunded my money with receipt. This allows me to shop with confidence. The staff are always also very helpful whenever I need to look for something.

I will no longer be shopping here once paid parking is in effect. What an absolutely ridiculous hassle when there are tons of grocery stores that do not force an unnecessary extra charge on consumers. Even if it's free" for 90 minutes