Prince Of Wales Animal Hospital

I'm sorry to post a poor review after 30 years of being clients with over 8 beloved pets. We recently adopted 2 kittens and took them for their rabies shots. Although the vet was kind, the bill was not. Over $400. There were discrepancies with the invoice, overcharging for dewormers, not transparent with dispensing fees and most disappointing is that the office staff could not or would not explain to our satisfaction. In fact the customer rep got off the phone quickly as she did not want to explain. I'm not sure whether we want to continue being clients.

A couple of vets at that location are insensitive when it comes to your pets. They seem to push for more tests than needed just to bill you more.

Great staff, been coming here for 2 years now. The office manager Rhonda does an excellent job running everything, especially during the last years business restrictions. The doctors are well trusted and caring. Just had my dog neutered here for a fair price. Keep up the great work

We brought our German shepherd to Prince of Wales Animal Hospital for her spay and Dr. Karen Ji was AMAZING. We were quite nervous for all of the appointments as our dog is reactive, and have noticed that previous vets do not usually read her file before meeting her (leaving them a bit thrown off with her initial reactivity). It was very obvious that Dr. Karen Ji read her file before entering the room and she continuously made sure Nova was as comfortable as she could be while getting her vaccines, annual check up, blood work and spay. We also brought our cat in for her annual check up/vaccines with Dr. Karen Ji while Nova was waking up from her spay and we have nothing but great things to say about that appointment as well. It was the most thorough cat check up I’ve ever witnessed. Extremely happy with our numerous vet experiences this past month, and would also like to shout out the vet tech who went over the pre-op/post-op paperwork with us as it was extremely informative (apologies as I didn’t catch your name!). Thank you Prince of Wales Animal Hospital and more specifically Dr. Karen Ji for your great work! Best veterinarian ever!

I'm probably biased, but I think this is one of the best veterinary practices in Canada. Everyone I have spoken with here has always been wonderful. They have put countless hours into caring for our three dogs over four years. Their team has a lot of expertise and always seem to be working to learn more so they can care for our animals even better. Their efforts at fear free care seem to make a big difference to the experience of their patients. Sid the cat is soft and adorable. Everyone here is great.

Took my baby kitty there and had the best experience. Cool staff and vets. The place is quiet and their services are fast and efficient. Also my kitty recovered so quick.

We have been coming here for a few years for both our dog and cat and always receive incredible care and advice. Staff are all amazing and truly care about our pets. Examinations are always quick yet thorough and we are always seen promptly at our appointment time. The only place I will ever take our future pets!

The staff are beyond wonderful. The clinic is clean. They genuinely care about your pets and try to do what's best for them. They make time to talk to you and answer any questions in an easy to understand way. Overall, I have nothing but great things to say about the clinic and the staff.

Stay away from this place, they’re incompetent, then they expect you to pay for it. They needed to do tests before administering heart worm, flea and tick meds. They said they’d call me when the tests came back so I could get the meds. Nobody called. When I followed up they said the tests were negative but I’d have to pay for them again because time had elapsed. I will not pay for their failure to follow up as promised. Go elsewhere, stay away.The rep on the phone is just about the worst example of customer service one can find (I agree with other reviews about her that use expletives).