Ontrack Data Recovery

SCAMMERS - These guys reovered my data for a cost of of £700 plus... I then found out that the work they did was a lie. The data was easily accessible and they scammed me and charged a premium price. Be careful. They aren't honest.

Perfect Experience from start to finishMy WD passport stopped working with all my personal data on it. I found Ontrack through Western Digital´s website.From my first call to Ontrack, Emma looked after me every step of the way, by helping me to understand the process, keeping me updated, sending me the documentation in the post as I could not print it at home and even helped to adjust the initial quote, which I highly appreciated.Every time I called, the Customer Service was excellent and every single person I spoke to was extremely friendly and helpful. Especially Tom and Joe who helped me when I got the new device with my data fully recovered.During the whole process I was kept updated of every step via a portal and calls.Excellent job from start to finish and I can only recommend Ontrack.

The dreaded hard drive crash. This is an especially traumatic event for a photographer! Thankfully, the Professional Photographers of America send me to ODR in an effort to recover my hard drive. The communication was amazing. All questions were answered promptly, and most importantly, they recovered all my data and sent it to me in a very quick turnaround time. I will send anyone who asks to ODR for data recovery needs!

Very good service - would definitely recommend for anyone needing to recover important data. Ontrack were able to recover data that we had been told could not be recovered and the whole process was straightforward with clarity about the charges for each stage and also the collection/return of the medium via a courier was very efficient and speedy. We thought that we had lost irreplaceable family photos of immense sentimental value and would have been heartbroken if Ontrack hadn't been able to recover them.

The good bits: Company is VERY professional in many ways with detailed report and follow up.The bad bits: I gave a full explanation over the telephone for what had happened (ransomware attack). I was advised to bring the server into them. I did this. I asked for a receipt (as I am handing over £3,000 of kit) and was told you will get an email in a few minutes" - I didn't. It took 24 hours. Just over a day later

Advertised as free evaluation but the evaluation for a family computer drive no larger than 1tb they decided to charge at £1000. I’m not sure how they can decide to charge theses absurd prices and then wanted to charge postage pack afterwards.Not good enough and not transparent!

On April 4, I sent a simple 16gb pen drive that had a couple of documents to recover, this company answered me 23 days later, yes, more than 3 weeks! to tell me that if I wanted them to start a diagnosis I would have to pay 270 Pounds, this without any assurance that they could recover any file, that is, money that I could easily lose, if they found files to recover I would have to pay ADDITIONALLY 600 Pounds, plus shipping costs, plus the cost of a new pen drive, these costs are exaggerated for the type of disk, amount of data and additionally the type of user, I am a home user, not a company. Obviously I did not accept the proposal, later I received an email indicating that the return shipment would cost 18 Pounds! which is also excessive taking into account that we are talking about a flash drive, and the shipment would be national. I proceeded to make a claim and later they sent me at no cost. I do not recommend them.

£1255 for basic recovery. When they returned the unit it has a paper sticky label attached over the electronics then put in an anti static bag. AVOID

Very responsive and friendly team- profession procedure in timely manner and upfront and honest about the financial expenses and break down from the get go. Even though I wasn't in a financial position to proceed they did still offer to discuss price adjusting for me.

I would never recommend Ontrack for data recovery as the guys opened the Portable Hard Drive for initial inspection and didn't ever bother to put it back properly when I requested to return it back as the quote to repair it was very high.When I notified about the issue they response was pathetic and didn't care to address it.