Big Lakes Dodge Ltd.

I have been a customer of Big Lakes Dodge for the past 10 years. They are quick to get your vehicle in for a service but as soon as warranty is off, each visit seems to come with a recommendation for additional work that would add to $1000 or more to the service. Having an experienced mechanic in my family, I always decline the work and ask for the estimate and have the work done privately to reduce cost. On my last visit, I was told I needed new wheel bearings and a belt (in addition to work I knew needed to be done) When my mechanic started to do this work, there was nothing wrong with either of these items. It is not the first time this has happened to me here (and not even the same vehicle!) my recommendation is to be cautious when they say you need extra work done and get a second opinion or you could be out additional money.Adding to post: I just received a recall letter informing me that the replacement software that I thought was completed over a year ago was not installed (thank you to FCA Canada for monitoring and sending me the information that this was not completed (though Big Lakes closed off my recall notice as completed) I will be taking my truck to a different dealership to have this work completed properly.

I cannot express enough how amazing the customer service is here. The environment is welcoming and there's always a smile being spread among the staff. As I live on a gravel road, I would often go in for patches. They finally convinced me and suggested GREAT tires which I do not regret purchasing from them! I appreciate all the advice and education about my jeep whenever I book an appointment. They truly care about their customers and go above and beyond for them. I know I can always trust my Jeep under their care. Thank you to all the staff for all of your help this previous year! :)

Fantastic service. Steve did a wonderful job cleaning my Durango. It looks and smells like new again! After a winter and spring with two dogs riding in my vehicle I am amazed at how clean he got it. Will definitely recommend to all.

Went for a drive to look at a diesel and the boys at Big Lakes Dodge were awesome. Lanny and Denis treated us well and willing to negotiate within our budget limits. I would not hesitate to deal with these gentlemen again. Extremely happy with our 1 ton! Thanks guys!

My experience purchasing a car from Big Lake was excellent.Working with Mr. Kelly was an absolute pleasure! Kelly is extremely patient, He knows the car business inside and out. The buying process of my RAM was done 5.000km away and it was great. The best part – Mr. Kelly stayed in touch with me the entire time which only made the buying experience even more enjoyable. He was fast to answer all my questions and helped out as much as he could. He is a great professional and human being.I would highly recommend working with Mr. Kelly At Big Lakes to purchase your next vehicle.Rafael Menezes - Moncton, NB

While my vechicle was there they never locked my vehicle and someone went through it busted my rearview mirror off so now i need new windshield and mirror and im minus all stuff that was inside and they said there not going to help me at all

It was a pleasure doing business.. I bought a truck site unseen and it appears to be what they said it was. Prombt friendly proffesional service.. I would buy from them again in a heartbeat...Kevin.

The folks at Big Lakes Dodge were a pleasure to do business with during our recent used vehicle purchase. We are more than satisfied with the vehicle we purchased and could not be more appreciative of their efforts-from parts to sales to finance it was a smooth transaction. They were NOT pushy in any way and were there to give us information along with the best achievable price. I would gladly travel the 7 hours to do business with them again in the future. Quality all around. Thanks David and team!!

I bought a used Ram truck from Big Lakes Dodge. Less than 24 hours after taking delivery of it, I discovered that the tailgate would not lock.My hope was that Big Lakes Dodge would do right by me and offer to have the issue fixed at no charge to me. Instead, they decided to treat it as a warranty issue as opposed to a pre-existing defect.I was offered a small discount on parts and service IF I drove the three hours to their dealership from my location. They also offered to take the truck back, again requiring me to drive all the way there.This is pretty bewildering to me. I have purchased quite a few used vehicles from dealerships in the past and have found that they have always been willing to make proper amends for things not being as advertised. Not so for Big Lakes Dodge.Would not recommend.