General Bank Of Canada

Great rates very friendly staff and fast approval highly recommended.

Called in to clear my auto loan....Amazing customer service. Very smooth very easy...Shout out to Faith. You were awesome, thank you.I wish all my phone calls to places were that smooth quick and friendly.

The bank is very easy to deal with and also to get a hold of. This is our first dealing with General Bank and they replied to our emails almost immediately, resolving our issues setting up our online account access.An excellent resource if your credit is less than perfect. They will finance an older vehicle that the major banks will not but the interest rate will of course be a bit higher.

This Bank is absolutely amazing. They work out of Edmonton and the customer service is excellent. I spoke to Byron, and he was so nice, kind, pleasant, accomodating and professional. He mentioned they can provide same day service email, for my statement payout to end my loan. They can provide within seconds your balance amount owing, 19 days, prior in advance to payout, as per my personal request. Some banks have to manually calculate themselves, the advanced amount, or at least it seems that way, because they put you on hold for 5 to 10 minutes to get an answer. This bank seems to be very organized. Also you don't have to wait hours on the phone, trying to talk to a customer service representative. I will miss their great service, and it has been a great pleasuredealing with them. Check them out..., Thankyou, Annie.

Very professional staff at General Bank. It took less than a couple hours total from receipt of my email request to completion of a couple of requests for me.They had sent an email asking me to verify some security questions and due my being distracted I hadn't seen the email until about an hour later. Surprisingly, they called me to ask the questions, they verified fully I was authorized without being unreasonable at all.Completely friendly and professional.Far superior service than I receive from my main bank (Scotiabank) ever.That is a legit 5 stars. Thanks again!

This bank held my last car loan. The rare time I needed to make a phone call, the phone was answered promptly. My questions/concerns were always addressed efficiently and professionally. Good borrowing rate as well. When times were tough during Covid, they were understanding and immediately deferred my loan for 3 months without question. Probably the only time I'll review a bank, which is truly saying something.

Extremely helpful with getting me a lien release letter. Their team were very quick to responding to requests and making things easy for me. I would 10/10 recommend their services!! Thank you!!

I am from another FI and phoned in to help my client get confirmation that a loan was paid out back in Feb 2020.Faye took my call and was absolutely wonderful. She created a seamless experience, and while she was unable to give me information directly, she was able to assist my client immediately while respecting confidentiality thinking outside of the box.Thank you Faye for helping, it was just such a smooth process and our mutual client really appreciates it!