Hilton Garden Inn Niagara-on-the-Lake

Perfect location for our wedding anniversary getaway. Close to everything, plus Niagara on the Lake (downtown shops etc.) was just a short, scenic drive away. Staff were very welcoming, friendly and professional. Hotel was very clean and had everything we needed. I forgot my pillow after already checking out- thankfully we weren't too far away when I remembered. We contacted the front desk and they had it waiting for me when we came back to get it. Even put it in a bag to protect it. :-) Thanks for a great stay.

Our two friends and my husband and I just spent 2 days in Niagara on the lake. We were fortunate to stay at this great hotel while we did a wine tour. It was a little bit out of the area we wanted to be but we enjoyed it very much. The staff at the restaurant ( breakfast and dinner were so good!) and front desk were outstanding. Such a pleasure to meet and chat with people who truly enjoy what they do. We did use the hot tub and pool. Lots of towels available, which was an added bonus. We will most definitely go back and will recommend.

Not bad but not great. The service is excellent so I would give 5 stars to the staff. They were very accommodating and pleasant!While very well maintained, the hotel is dated and needs some upgrades. Our bed was old with weakening springs so we both woke up with aching backs. The covers were also quite flimsy with no real comforter. There’s a fridge and microwave in each room which was convenient. Sufficient for the price but I don’t know that we will return here.

I recently stayed for 3 days at this hotel for a class reunion and enjoyed a staff that went out of their way to make our stay wonderful. The rooms were simple but comfortable with cozy duvets and 4 huge pillows. Lighted mirror in the bathroom (great for make up application, and a mini fridge and coffee bar.Pool and hot tub were so welcome after a few hours of shopping at the outlet mall across the highway. Food was awesome, but everything was shadowed by the exceptional staff.

The hotel is a little bit out of the area but if you have a car you can definitely get to the places close by in no time. We always enjoy staying at this hotel. The staff at the restaurant and front desk are always kind and greet you with a smile. We use the pool every time and is always perfect temperature and never too crowded. Hotel is always clean and I would definitely recommend to others.

Lovely location near the Welland Canal. Within close proximity to all popular Niagara on the Lake sites. The hotel is very well maintained and there is an onsite restaurant and bar. Steps away from Outlet Collection at Niagara

We had no issues during the beginning of our stay. The rooms were clean, the breakfast was good, and there was a decently sized relief area for dogs. Unfortunately the most important reason we chose this hotel was due to the EV charging station aspect and We were NOT able to charge to return home. Something to Note: There are only TWO functional chargers on-sight. This makes it difficult as some guests do not move their electric vehicle after done charging and the hotel itself does NOT have a proper system in place (taking down license plates when guests arrive) so they’re able to contact guests and tell them to move their cars. Incredibly disappointing! The reliability is none. There should be a system in place for things like this! Especially for the EV chargers! EVs will become more prevalent and without a proper system this will become a real issue! I spoke with management and they hope to improve their system more. I hope this never happens to anyone again because this is a fabulous hotel aside from that! But a major inconvenience.

Not much bang for your buck. Staff were friendly. Hotel is showing its age. The outlet in our bathroom was not functioning despite hitting the reset. There were ants in our room (2nd floor), beds and comforter leave much to be desired. Woken up by housekeeping in the AM who knocked and entered for no reason.Location is easy access to highways and outlet shopping.Having a continental breakfast would be nice for the price paid.

We will only go here from now on when visiting Niagara. Service was great, food was incredible. Pet friendly which is a must for us. The pool and hot tub were lovely. I never felt like I had to hide my drinks when going to them. Which is something I can't stand when visiting other hotels. The gym looked really nice, although I didn't get a chance to use it. We travel all the time and this is the first time I made a point of reviewing a hotel. I was just so comfortable and happy with our stay.

Great employees very nice and attentive. I also enjoyed the restaurant, food was delicious and great prices! My sweet house keeper was so sweet my husband spilled a drink on the bathroom floor and I asked her to mop. Without hesitation she went & grabbed her mop and even made our beds up! So sweet of her wish I could remember her name 1st floor brown hair. We stayed in 112 (4/18-4/21). Courtney at the front desk was also very helpful and told me a few things in the area. I would definitely come back very pleasant stay!