Avis Car Rental

Tried calling 3 times to reserve yesterday, no answer... Now unbelievable, been waiting 45 minutes at the counter, nobody is here during opening hours, calls go unanswered, would have already brought the wireless phone with him or fwd calls to a cell?? Unprofessional to say the least. When a plane lands on time you would think they would want to be at the desk a few minutes to see... will probably write another bad review in another 45 minutes of waiting.

I can't rate the rental experience as I never got a car. Reserved one for when my flight arrived, and after waiting a half hour there was never anyone there. So I had to take a cab to the hotel and try the next morning. This cost me half a day of the work I was here to do. The next morning there still wasn't anyone there but I saw a sheet with my name on it behind the counter that said No show" Are you kidding me? I had also tried to call ahead of my arrival but nobody ever picked up."

Do not use Avis at the Timmins Airport. They charged me over $333 for a 2 day mid-sized car rental by sneaking in a lot of daily charges that I did not request. Charges such as $33 roadside assistance, $36 personal effects protection, $29 concession fee (whatever that means), $30 fuel refill fee.

Great help, excellent service.

the smell inside the car (Ford escape) was distusting, awful travel with that car. Car also requires maintenance noise everywhere, very noisy...at least dead bearing and more...

Kara is always so friendly and helpful. It's nice to be greeted with a kind, familiar face when landing in Timmins. Excellent service.

I just returned a car after a 3 day rental here.That lady at the desk charged me 200$ for gas (albeit the car was filled up before returning it at the closest gas station in town, see photo) and a “recovery fee” albeit the car was left at the Avis parking(!) that I confirmed with her.Although the desk is manned the phone has not been picked up despite multiple calls 15 minutes after that encounter.I called the service hotline 3 times(!):Twice the voice menu disconnected me and the third time after waiting for 15 mins the lady (Maria) stated she cannot hear me (although I heard her perfectly) stopped answering and disconnected.All of this is EXTREMELY unprofessional and given that this was my first attempt with Avis on a business venture I will not use Avis again and discourage my colleagues who wanted to start using Avis here as well in the coming weeks.

Family arrived at Timmins airport with a reservation for a car. Advertised hours of operation were open until 1:00 am. Not to so as they were stranded at the airport with no assistance from the rental company customer service.

I wouldn’t even give 1 star if i wasn’t forced to in order to leave a review. I would NEVER rent from here. I rented a car from the Enterprise (online) prior to arrival at Timmins airport. Enterprise and National share the counter next to AVIS. When I arrived there was no attendant at Enterprise so I asked the lady working at AVIS “how do I get my car when nobody is working at the counter”. She had the most miserable scowl on her face and all she did was shrug her shoulders and look away. Incredibly rude and clearly hates her job. She paints a very poor picture of AVIS. The last place I would want this woman is representing my company! This was approximately 3:30pm on Wednesday October 21, 2020.

It's hard to really put in words how pathetic Avis car rentals at the Timmins Airport is. Everybody has read a review and wonders exactly how true it is and whether or not the reviewer is just lashing out due to a small setback that is actually just human error and a reality of life. In this case however the story must be told, and it goes like this. My girlfriend got word that her grandfather was in dire straits and family was rapidly gathering to see him. She booked a car to be rented so she could make the 2 hour journey after her flight. She unfortunately forgot her credit card in Toronto while packing in haste. Upon arriving, the employee was given confirmation number and the validation on her cell phone that proved her rental, and to boot she recited the exact credit card number. He refused to help her at all despite every single bit of data from her that would prove her reservation, and was unbelievably rude throughout the entire process. This was at 10 pm, with the sign saying open till 1 am. He then physically shut down (with zero assistance or help) the kiosk by sliding the shutters down, with a fairly distraught girl standing there with no place to go in a small town. Things are beyond employees control as we all know and they must abide by protocol.... However a bit of humanity is allowed if not encouraged by any modern day employer/company. In this scenario he offered ZERO help, ZERO explanation and discretion and closed down the location 3 hours prior to its advertised closing time. Management when called was dispicably aloof and useless, reading off a cue card and bumbling their way throughout the conversation. Companies can't be perfect and will make mistakes but this was a F-up of the grandest proportions with zero apology and it's sad to see that happen. Hopefully Avis sees some competition in Timmins in the years to come.