Univers Wowmoms World Laval

Used to love going there, but they’ve made new changes and not for the best… Now they charge all adults for the play area, and if I pay for an organized activity I have to pay extra for the play area… personally I think that’s a bit too much considering the price we are already paying for the activities.And there’s not enough food choices in the bistro considering we can’t bring our own food (for example for pregnant moms or for young babies) and the prices are sometimes ridiculous (11$ for a smoothie?!).I’ll still go sometimes because my daughter loves to play over there but I won’t be going as much because it’s too much money for me for a couple of hours…

3rd event I go. First time it was Encanto.. didn't go that well but I was happy they offered a 2nd visit at no charge... the 2nd visit was betterWe went to a Mario obstacle course today. MARIO WAS EXCELLENT. Not sure what it is with the staff there. The girls are always moody, not very friendly either.The event started 20 mins late.Playground was clean as usual but toys were missing again (the animals for the vet clinic as an example).

If I can give less then one star I would.This place is clean and pretty to look at , but the staff are not in the least bit professional. They do not match the ‘wow moms ‘ profile .3 times I tried for swimming with my son who I explained if petrified of water And 3 times they made it worse, the ‘ swim ‘ staff are probably any ransoms they hire off the street and say are certified life guards . The 3rd time my son didn’t even walk into the room he was so scared so I tried my daughter and the girl was staring at my 1 year old as if she was gunna start doing backstrokes .. my daughter is 1, either you ease the kid and make them feel comfortable with the Water , no this chick was just staring at my 1 year old crying . Like OBVIOUSLY she’s crying she feels your energy . The swim Instructor looked more scared then my kids . Anyways 10/10 would not recommend this place and or their other services that we have tried . Gymnastics , mini chef . All garbage . Thanks for stealing my money wow moms !

I recently had a highly disappointing customer service experience while attending the Moana activity at the Laval WOW Mom.Here are the details of my unfortunate encounter:1 . Late Start: The Moana activity was scheduled to begin at a specific time, but it started significantly late. This lack of punctuality was frustrating for attendees, especially for those who had made arrangements and planned their day accordingly. The delay resulted in a disorganized and rushed experience for the participants, ultimately diminishing the enjoyment of the event.2. The stark difference between what was advertised and what was actually delivered. Specifically, the activity promised a foam party experience, but there was a complete absence of foam.3. A Rude blonde lady further exacerbated the negative experience. Instead of providing helpful assistance or addressing concerns raised by participants, the manager displayed an unacceptable attitude. Their behavior was disrespectful and demeaning, which is not acceptable in any customer service role.It is crucial for event organizers to uphold their responsibility in providing accurate and truthful information about the activities they offer. Misleading attendees through false advertising only serves to create dissatisfaction, tarnish the reputation of the event, and discourage future attendance.

Usually they didn't charge for play area when they charge $40 for activity. Recently they charge top of $40 for play area. They charge you just when you enter they don't tell you in advance. Last time they charge Kids activity for Cocomelon as I pay always via phone ask them do I need pay for adult. They said no. But the day of activity they said you need to pay for adult.They change roles all day and time. They do whatever they like and charge what ever they want.

We went for Blippi event (40$). When I arrived they say if your child wants to play in a play area you have to pay for that. We went there for many activities and they increased prices from 15$ to 40$ and now they ask for additional prices. This is not worth the price and I won’t go there anymore. You’ve lost a loyal customer.

Such a fun place to bring my son. He loves going there even more since they added the new slide. Thank you for all the upkeep and the hard work you have been putting in recently.

Unfortunately i have had nothing but bad experiences at this location. I went for swimming classes with a specific instructor and that was changed due to a pregnancy. Which is understandable. Unfortunately the manager took over. She was always late, wasnt concentrated on the class, did not show up for a class and cancelled with 3 hours notice. Wasting mine and my husband's time but if i would have done that they wouldve definitely enforced their cancelation policy.As for the owner i spoke to her to try and resolve the situation and she said i have alot to deal with and i dont want to argue" i had to persist to have my classes refunded because i was not happy at all! Everyone except 2 girls who worked there were extremely rude!They charged me twice without my knowledge and i had to ask numerous times to be refunded.I also went for the sensory bin which started 15mins late and was mediocre at best.All in all stay away! There rude and dont really care about making you have a great experience. I suggest the montreal location. Very well taken care of

After having visited another location of WowMomsWorld, I expected more from this branch. I think it would help to market this location to kids under 4 years old. There’s not much for the kids to do. There’s wooden toys but none of them are complete with the proper pieces. The staff was rude. Not in uniform and telling the kids what to do. Wasn’t sure she even worked there because her own child was using the play area, and hadn’t realized until I saw her discussing with a woman in uniform. I’ll say, I was thankful that the washrooms were pretty clean. Not a great experience.

My daughter and myself had a wonderful afternoon! My daughter took a swimming lesson while I enjoyed a nice lunch.I highly recommend this location for a mommy break and for your little one to have a blast and make new friends in a safe clean location.