Browns

Manager Marie, has been helping me stay curent with the latest trends. She listens to my needs and my preferences in style and WOW WOW WOW for her great services and kindness to let me know when something I might like when receiving a new order! Thank you Marie.Bru

Great service. Abundance of shoe styles and choices.

Super service! Kahleb came to me and help me beyond what I was expecting! He noticed what I was looking and brought shoes to try! He didn't mind if I didn't touch them and there were no pressure to sell... just really awesome service! Seriously, that was just an amazing service! I hate shopping for shoes, but this time was great! This is my place to go to now on!

I went in the other day and there were multiple employees standing around and exactly zero other customers, except for me and my friend. I asked if they had a certain shoe model in my size and the redhead sales associate said to me I don't know any of the shoe models by name. You'll have to show it to me on the floor." I would think knowing the product would be one of the few requirements needed to work at a shoe store. She also didn't seem interested in looking up the shoe in the system or walking with me to the shoe I was talking about. I left and went to Footlocker and they were more than happy to help me out and Footlocker was really knowledge about the products. I don't think I'll ever visit Brown's again

Fantastic visit to this location! I recently bought a pair of shoes from here back in May. Unfortunately, they started falling apart two - three months after the initial purchase. I went in today hoping to purchase the same pair to replace the damaged ones, but unfortunately they didn’t have them in stock. Hannah, the customer service rep then stepped in and was very helpful and patient with all my requests! I ended up buying a different repair completely and with the help of Hannah and the manager Marie, they offered shipping and replacing my damaged pair at no request on my end(Marie recommended avoiding moisture to keep them looking fresh). As it was raining, I was completely soaked. Hannah even offered complimentary socks for the walk home. Grade A service from them both. I hope they’re well taken care of by Browns!

The shoes were comfy.. their ads over welming.

My husband & I always deal with Israel at this location and he truly is the best of the best in the business. Anytime that you need any kind of shoes or boots, we highly recommend Israel, we will not regret it.

This is the worst customer service l ever received. They only pay attention to people that bring a lot of money. l didnt receive any good customer service until l showed them that l had money and l needed to buy 2 pairs of shoes that were expensive. l am a person that wants to buy good quality shoes that will last long time. When l was asking to try out some of the shoes, one of them pretended they didnt had the pair that l was looking for. And l guess l was not worthy enough to go look for the shoes because l had my work clothes on me. And who am l after all to get good customer service if l look like l have no money? Anyways, after l wondered around Rideau and didn't find the shoes l was looking for a had to come back to this place and l requested to sell me the 2 pairs of shoes that l chose. The sellers assumed that l am super rich and on the checkout they decided to throw a spray for the shoes that l DIDNT ask for and they charged me money for it! l would highly recommend to everyone not to go to this store if you have other options.

Horrible customer service. Let's be clear, there were 5 employees and one to two customers around. This is abysmal management. Not one of the service employees could help? Nope, two were working hard on getting the placement of the curtains, just right. In short, lost a customer, fixed a curtain.

Went and bought some winter boots from here not too long ago, I went in a couple times to try on different styles before deciding. They were super helpful, although sometimes you’ll be waiting a bit if they’re busy. All the staff is super nice though.They were also extremely helpful when I had to exchange them for a bigger size. If only I had more money, I would recommend shopping here if you’re looking for some help finding the right shoe!