Number 8 Freight Ltd

60km in a school zone? Maybe hire drivers with a Canadian licence.

This company is beyond a joke. Im a very reasonable person and always call in the day before and pay way before any invoice is due and 3 days later they still cant pick up my stuff and get told by this Haggard lady that you might as well go with someone else. I use pheonix and they will have 5 trucks here and have the freight dropped off before close for less money. This is also a message to the mullen group. We deal with some of the biggest companies in construction and all the biggest companies in concrete precast and this really was a test to see if #8 would cut it for these gigantic LNG contracts as well as other infrastructure projects we supply directly too and the companies that manufacture everything. They are a 0 out of 10 and it is despicable when they say every company is having the same problems . Nope just you guys and the Mullen group are. Id take a long hard look at your operations and who you have handling things.

I've dealt with a lot of shipping companies and these guys blow their competition out of the water. Easy online booking of pickups. Great prompt customer support when you have to phone and the drivers are always courteous, helpful and well equipped when they arrive. A real pleasure to deal with. Rates are also reasonable.

From the admin team who take the orders, the dispatch and the drivers, Number 8 Freight is always extremely reliable. These past 3 weeks with Flooding, they have made every effort to accommodate our requests and have made all deliveries on time. Thank you!

Karleigh and Lexi are amazing. Thank you so much for the incredible turnaround and work you do. I highly recommend their courier service.

The drivers are really nice and polite, always on time. But unfortunately we always have problems talking to people on the phone to arrange pick ups. The ladies all have a really bad attitude and are rude.

Have been using their service for 2 years and never had an issue until now. The finish time was 3:40 but the driver wrote down 3:50 instead. When we asked him about it he said that the field is for record keeping purpose and does not concern us. We specifically asked if we would be charged for this extra time but he said we won’t. So we didn’t insist on correcting it.However, when we received the invoice, there was an extra charge of $25 for waiting time. Then we were told it’s because our unloading time exceeded the 15mins free time so we got charged $1 per minute.We have never been charged for wait time in the past years so this is likely something new. It’s understandable as long as now we are aware of it. However, when we tried to make them aware of the driver’s unacceptable behavior(lying about the time and lying to our face about the fact that we need to pay extra), to our surprise, they did not care at all. Their original words from the custom service were “don’t believe what the driver tells you and we don’t care what they said. We only look at the POD”. $25 is not a big deal but the way they handled the situation is just unacceptable. Telling their customers to not trust a word from their employees?! We were too naive to think that No. 8 would care to come up with a mechanism to regulate the drivers. They simply just don’t care. Based on their reaction they were not surprised about the drivers behavior either. Extremely disappointed.

Great group to deal with. Had an emergency order to send out on a Friday afternoon at 3:00 pm of seven pallets. Dispatch was great to deal with and very helpful. They managed to take care of my shipping needs and went beyond what I could have expected. Much appreciated!

These guys are great, we use them all the time.

Horrible customer service. They also have a very difficult Digital Waybill, the one they had a couple years ago was very easy and simple to use. Ended up going somewhere else and have no regrets about that decision.