Sherbrooke Honda

This place extremely disrespected my relative who was asked to leave the place by a sales man Gustavo who has very poor negotiation and language skills. Additionally this place always assumes that the customer are wrong !!!!! and will allow their employees to treat you as bad as they want. We are a respectful people and if you feel this is the case for you then AVOID THIS PLACE.

They abused my wife by pushing a brake and disc change on a 25 000km civic that had no brake problem instead of simply making a free oil change. That is called fraud. Take your car service elsewhere.

My friend was there to purchase a car and he was in the process of closing the deal. But, apparently the salesman was not that patient to hear the customer’s requests as it was closing time. And instead of politely asking the customer to come back later or continue some other time. He decided that the customer is not respectful and asked him to leave. I know my friend very well and i know that he treats people with utmost respect as i also know that he likes to get the best deal so he might have negotiated a bit long, which still not a good reason to treat a customer this way. Avoid if you’re looking for some dealer with patience and treat customers respectfully.Update: As i cannot really response to your answer, i am going to edit my review. I already mentioned in my review that i didn't have this experience personally, but i was shocked of how my friend was treated. What was even more shocking, no one from your side reached out to understand his side of the story. I have nothing to gain but I just left my comment here and people can decide if this is a good customer experience with you guys.

Very good serviceGot the vehicle faster than anticipatedPaperwork went fast and was easyExplanation of the car was greatThe person is very knowledgeable and easy to understand. Gives lots of tips and what not to doVery satisfiedThank you

Worst service ever. I was trying to reach out the technician for a technical question, he put me on hold for 15 minutes and finally hang up... I called back and the lady told me that the technician was gone and to call back tomorrow. My Honda has an alternator problem, so no power, I can’t drive it and I have to support from them. Really disappointing for a worldwide company.

okay experience so far; nothing more nothing less. bought a used car at the beginning of the year and waited months before getting all the contracted & agreed upon accessories. had to actively pursue them to get them too. otherwise i'm not sure i would have ever really gotten them. have yet to go in for a check up so that'll be interesting given their reputation in that area but until then car works well and is a nice looking car for all that's worth.tl;dr: it echoes what most reviews point out already = everything seems well and dandy while you're in the process of buying. it's the after sales that's definitely lackluster.expérience “okay” jusqu'à présent; sans plus ni moins. j’ai acheté une voiture d'occasion au début de l'année et j’ai dû attendre plusieurs mois avant d'obtenir tous les accessoires convenus dans le contract. j’ai dû, aussi, les poursuivre pour les obtenir. sinon je ne suis pas sûr que je les aurais obtenus. pas encore été faire un “checkup” mais compte tenu de leur réputation dans ce domaine cela va être intéressant. par contre, jusqu'à présent, la voiture fonctionne bien et c’est une belle voiture.tl; dr: cela fait écho à ce que la plupart des critiques signalent déjà = tout semble bien pendent que vous acheter. c'est l'après-vente qui a besoin de travaille.

Excellent service, Gustavo was kind and patient with us. Helped us find the right fit. Definitely recommend!

As always, impeccable service and very kind associates! I was there for an hour and had time to get work done , comfortably sitting in their waiting room.

My experience by with Honda Sherbrooke was the most awful experience I ever had I automotive dealership.I bought two cars in Canada from dealership’s and never faced a situation that you get insulted by the sales representative while you at closing the deal.I meet Mr. Gustavo “ the sales representative at Honda sherbrooke” and ask for a car test drive at 7:30 pm we did a 15 minutes tour and then I decided that I am going forward with the car and informed him immediately that I am going to buy this car but I have some few requests concerning the paint and car service.Mr. Gustavo had to go consult his director many times which consume a lot of time. I was preparing the deposit amount while asking him about option that I can add with extra cost but the Mr. Gustavo decide it is late for him and I am not a worthy customer.I am going quote his speech to me “ I am here since 9:00 in the morning and it is too late, you can go buy a car from Montréal as there is no respect in negotiating “.He literally kicked me out because he stayed 15 mins more over his shift.His language limitation did not allow him to understand that I am asking for option to add with extra cost.Instead of closing the deal I had to leave and not to try convincing Mr. Gustavo that this is the most unprofessional Disrespectful behavior that can happen in a purchase process.I totally regret this experience.

After making a service appointment we called to find out how long it would take so we could figure out our day, were told there would be a shuttle that would take us anywhere we needed to go and we could go home and they would pick us up, but when my boyfriend got there they told him it was too far and they werent taking him so instead he was stuck there for 2-3 hours. Had we known that we would have had other arrangements made, that was the whole point in our previous phone call. They didnt even try to rectify the problem. Then after 2 hours with the car they didnt even do the full service I made my appointment for, only my oil change. Very poor service. Ive never been to such a bad Honda in my life and I wont be back.