Hertz Car Rental - Quebec City - 44 Cote Du Palais HLE

Not my best experience with Hertz. Booked an intermediate car on Hertz corporate website with after hour drop off - on the website it states that after hour drops charged until opening next day. I was fine with this.On arrival I was told that this location did not offer after hours drop. Fine, but your website needs updating otherwise I would have booked elsewhere.There was no intermediate car available so instead was offered an economy - for which they would remove $6 off a $370 rental… and only when I asked.Normally hertz upgrade one car class, so I asked for a standard. I was told I would have to pay. After much discussion I was eventually offered a Nissan Altima for the same price. The fact they wanted to charge me for this car is almost insulting - it was honestly one of the worst cars I have ever rented, the seat wouldn’t go back far enough for me to drive without discomfort (I am 6’3, probably 3 in too tall for the car).All in all an average experience with hertz and not the usual experience I expect. I would not rent from this location again.

The purpose of a reservation 4 weeks before your planned date of requirement is to ensure you have a car available. We got a call the day before our reservation letting us know the reservation was cancelled as there were no cars available. I know rental places don’t like to rent cars that are picked up in one spot and delivered to another but it’s an option they give you, this was booked in advance and was our transportation to Montreal on Thanksgiving weekend. We had to scramble to find an alternate way to get to Montreal by late afternoon for a flight. Being the long weekend we did find space on the train at a much higher price as we are now booking last minute and space was limited. Beyond disappointed by Hertz. I was also told to call customer service, I called and they told me to call the rental agency which I had already done. Customer service was going to have somebody call me back which has never happened. Again the whole point of reserving a car in advance is so you have transportation organized, not being stranded and having to find some way to travel 3 hours on a busy holiday weekend. Terrible way to run a business.

It's a little storefront just beside a Tim Horton's if you're having trouble finding it. The staff are very friendly and we got the exact car we reserved.They pulled the car up right out front as we were finalizing the paperwork. The interior was clean with no real damage on the outside.Drop off was simple too and the final cost was exactly as quoted on the website.

The staff member on hand was very friendly and helpful. Provided us with a map of the area and spent a good 5 minutes chatting about our touring plans and highlighting our map with points of interest and ideal routes. $25 for a car for the day was 100% worth it.

I STRONGLY ADVISE AGAINST DOING BUSINESS WITH HERTZ IN QUEBEC CITYHere is a list of things i consider quite unethical and that shows that hertz in Quebec city doesn't deserve to be in business anymore. this review is applicable for both the downtown location and the one at the airport.1. as I have been told multiple time, for hertz, a car is a car ! meaning that a reservation doesn't mean your gonna have the compact car you reserved, even if you booked it 8 months ago. instead your gonna have a nice SUV or mini van because that's all they have in their fleet at the moment. those kind of change in a reservation can cause a lot of trouble : some credit card doesn't cover SUV on their included insurance for rental cars, in a lot of cases the credit card doesn't cover mini van and if you booked a compact car in most case you booked it because you wanted a car that's easy to park and that doesn't consume to much gaz. in all cases it add up quite a lot of unaccounted fees to your travelling, but unfortunately hertz inst here to help you get on the road as fast as possible, their only reason to live as a company is to suck every penny out of their precious customer base.2. Before entering this place make sure that you know every thing about your insurance policy on rental cars. they will try to sell you their protection packages by trying to scare you, telling you that without it they could charge up to the total value of the car on the credit card that you have on file.3. Never consider the clerk behind the counter as a potential source of recommendation. they are instructed to tell you that they recommend the priciest thing that they have available as additional service , even tho the clerk knows for sure that you don't need those services.4. you will sometime get a good rate , but i hope you don't need a gps or a child seat. both of these item you can buy for 40$ at the supermarket, they will charge 15$ per even if you rent for a month.5. Don't book at the office the price will at least be double the price you could get on any third party website such as Expedia and Rantalcars.6. If you book at the office, ask about what the rates includes. the clerk behind the counter is instructed to give you pricing including the complete premium protection package (witch cost 40$ per day ) even if you only asked for a simple car without anything else and they wont tell you that they did add those additional service if you don't ask about what is included in your rate.Please keep your business out of this place. They really don't care about their customer and i hope the examples above shows it .

My rental agreement was not honored on the day I showed up to get my reserved vehicle. They had no cars. We had prepaid tickets for whale watching in Tadoussac which is three hours away by car.We found alternative transportation through the help of Frederic, who did a good thing amidst the circumstances. Later, after reaching Hertz Corporate HQ, they apologized and offered nominal transportation compensation for our trouble.Update: Two months later, we did finally receive a delivery of the promises made by Hertz HQ. We wanted to give a shout out again to Frederic. He didn’t have to help us, but he went out of his way to ensure we were taken care of. We are grateful of his diligence and professionalism.

Unlike most car rentals, you cannot do a late return. They don’t let you return the car past 5:00PM. They also charge you if you are “late.” If you have the car for 24 hours, you have 24 hours and 29 minutes to return it or you are charged. Charged a lot. They didn’t tell us this, but regardless we were rushing and stressed to get the car back before it closed. We had our car back in time, but the front desk clerk was on the phone for about 10 minutes while we waited to talk to him. So when he calculated the return time initially, he said we returned it 3 minutes later than check out time and was going to charge us $90!!! We pointed out that we were there on time and he was on the phone during that time, so he rescinded the charge. But isn’t that insane!?!? $90 for 3 minutes. There’s also barely any parking on the street by the Hertz. Would not recommend getting a car from a place that doesn’t let you do late contactless return without charging you. Get your car from somewhere else so you don’t have to stress!

Very friendly and helpful with suggestions on places to visit. Was able to find us a van (needed 6 seats) on shirt notice

I always rent with hertz over the competition, but I have been hiring cars at this location for over 4 years and they were always very welcoming and explained every fees there is if I ever needed an explanation. They also give you a thorough explanation of the steps to do in order to return the car.I never had hidden fees I could not explain and I was always charged the amount specified online when I returned the car on time.I think people are just a little bit whinny on the internet... but for my part, it’s very pleasant experience every time.

We always rent from Hertz and typically always have a great experience. This experience was beyond excellent with this Hertz location. Pick up and drop off was friendly and a breeze. Left my glasses in the middle console and I had fifteen min to spare before they closed and a ten min walk back to Hertz. So I left my husband at the hotel and quickly walked back. Five minutes away I decided to call to let them know I’m coming back in hopes they hadn’t closed up shop early. The gentleman that picked up the phone on Sunday, Sept 20 at 4:55pm let me know that he left a message with my husband hoping to catch us before we got too far from the place. I was quite surprised and so thankful that he took the time to let him know. It’s this kind of service, that extra little something he did that I think is beyond what is expected for good customer service. This gesture made his service super excellent! I really appreciated it and I’m sure you would too. Thank you, Hertz!