Yves Rocher

I bought quite a few bottles of body soap with different fragrances and I disregard the invoice. Then, I wanted to have few bottles exchanges for my new preferred fragrance without the invoice. OH! I was told that I need the invoice or nothing would happened. I was even told that the senior management will not do anything either. WOW....... I am an advisor in the customer service business. I know a lot about customer service. Now, with the purchase online is getting easier to deal an exchange over email then in person. Is that not terrible...... Also, I would like to add a note that the bottles were Yves Rocher products of course I believe that the management forgot that part...... I could understand that you need the invoice if you want to exchange a Pantene Pro-v shampoo that is sold in every good pharmacies. Clearly Yves Rocher disappointed me in their policy and now I know better where to go for my body product, the big American Brand that offer service.

Unfortunately, I purchased an eye cream from this store. The tube itself started to leak nearly immediately. I returned to the store and asked for a replacement. I was told no

The products and gifts are amazing

The store is clean. Staff is very nice. I wasn't sure what I wanted but this a nice little store...its spacious and it feels fresh!

Staff is very friendly. Ask them for the free skin evaluation and don't forget to get their nail offers so you get the best price.

Nostalgic

Good service!

I love it

Cosmetic products high quality

Women love this place