Crowfoot Travel Solutions

We recently booked a trip to Mexico with Gary as he was highly recommended.We initially wanted to go to P.V. but it was more affordable to take his advice and stay at Suncscape Dorado Ixtapa.He advocated that this was a superb resort.Let me start by saying that our flight was delayed 3 hours going down with no notification from Gary and no seats were assigned for us as he forgot to book them.The resort food was terrible and cold, or overcooked.The staff used bare hands when serving food. Flies in fruit and yogurt and so much more.We shared our experience with Gary and his response was that he was surprised.We reached out again to ask about return flights and seat selection. We booked our own at our expense.Gary did not reach out again about our ongoing concerns over food prep etc.Two other Canadians fell quite ill at Sunscape as did I.I began to vomit on the plane coming home last night. Still recovering at home today.The problem is not the problem BUT how you deal with the problem! Lack of service and communication has left my husband and I feeling very dissatisfied with Gary.I thought a travel agents responsibility is to stay in touch throughout the trip and to ensure clients return home safely.As I said earlier this was the first time using Crowfoot travel, and the last.Steve & Lorie.

I have been using Gary at Crowfoot travel for the last five or six years to book all my vacations. He’s always managed to get me good flights internationally with excellent timing and short layovers. Excellent service, always available and checking up to make sure that everything is OK. I would not use anybody else nor would I book online when you can get such great service. Kudos Gary.

My husband and I worked with Wanda at Crowfoot Travel to book a vacation for spring 2023.We ended up booking a trip to Mexico through her with Exoticca for March 2023.A week or two before our trip began the Canadian and US governments blasted travel warnings to avoid non-essential travel to certain areas of Mexico due to cartel violence targeting tourists. Our tour was traveling through the central highlands sometimes off the beaten path to numerous towns and a few of our routes were mentioned in the travel advisory.We made the difficult decision to cancel our trip based on the government travel advisories.Wanda was completely unsupportive and even said that if it was actually dangerous the tour operator would cancel the tour (unlikely as this would mean they would have to refund everyone). Interestingly enough when we had started working with her, we had wanted to go to Peru and she advised against it because of the travel advisories due to violence down there - the same as the ones for Mexico just before our trip “avoid non-essential travel”.I ended up contacting Exoticca directly (her Rep) and she really didn’t like that at all and was actually quite rude about it. Had she done her job and acted as our advocate it wouldn’t have been necessary.It was our credit card company that saved the day. They gathered all of the email communication between Wanda and us and looked at the government warnings and said we absolutely did the right thing. They worked with Exoticca who agreed to refund us the entire amount of our trip. It took two months of back and forth and patience but it was worth it.This was my first and last time dealing with Crowfoot Travel but we would absolutely deal directly with Exoticca in the future.These days it’s super easy to book travel ourselves but we’re led to believe that if anything goes wrong it’s better to have an agent. I guess the true colors of a travel agent are exposed when something like this happens and they need to step up to the plate and do the right thing. Some will and some won’t.

10 years ago myself and my husband met Gary Rams who helped us book a trip of a lifetime to China & Hong Kong. We were so impressed with how he took care of the itinerary we have continued to book through Gary for all our trips. He listens to our wishes and needs and has made every trip a smooth process for us that has meant the best memories have been created through fun and adventure. Can’t recommend him enough! Thank you Gary!

In April 2023 my friend and I traveled to Peru on a 17 day trip going from Lima to Iquitos to Cusco to the Inca trail 4 day hike and back to Lima before home.. it was incredible! It was seamless and smooth every step of the way. Everything was taken care of. When I had some confusion at the airport I was able to reach out to Gary to talk me through it (I was meeting my friend there so I was traveling alone), he helped me through. I have nothing but good things to say and would definetly recommend him and Crowfoot travel - including my own future endeavors! Trip of a lifetime for sure!

We needed help to organize a family trip of 17 people to the Dominican in February 2023. Our family was made up of many different ages so we needed a resort with something for everyone. They helped us find the perfect place. Dealing with Ken and Crowfoot Travel made it so easy. He answered every question we had and returned calls within the hour. Our next holiday we will definitely be calling Ken.

We recently took a trip to Dubai and thanks to Gary Rams, our trip surpassed our expectations. Gary spent countless hours finding the best airfare, accommodations and tours. We have relied on Gary for many years, to book our trips. Not only is Gary very personable, but very trustworthy and we now consider him family. Gary has always gone over and beyond to ensure we are safe and that our trips are memorable. Thank you Gary for always being there for us! You are an incredible asset to the travel industry!

Gary at Crowfoot Travel has been helping us coordinate our travel experiences for several years now. His experience and expertise have been greatly appreciated. We trust his recommendations and appreciate his honest and quick responses to our inquiries. His hard work makes our adventures and vacations even better, knowing we are trusting in a true professional.

Group trips HIGHLY recommend! Ken organized a group of 32 of us to go to Mexico over the holidays. He navigated all of our questions with professionalism, kept us up to date with the ever changing covid rules and went the extra mile to ensure we all enjoyed our time. I will be using Ken again whenever we travel. If you are thinking about getting a travel agent, do it! All the stress is taken off of you, and you can just enjoy your vacation. Thank you Ken!