The Vacuum Centre - Victoria

Buyer BewareI really don't like to leave negative reviews, but I feel this story should be told and others can make up their own minds about this store. My Story: Between 2 and 3 years ago I was in the market for a new vacuum cleaner.. one that would last more than 2 or 3 years! I had tried a Dyson but found it hard to keep clean - bought it at Costco and returned it within the timeframe. My understanding was that many hotel chains use Electrolux because they last and can be repaired. I ended up at this shop. In the end we purchased an upright model that we were told had been re-possessed". We paid about $800 for the machine.Then a few weeks ago the cover over where you put in the bags and which necessary to seal the unit came loose.. Specifically the bottom part of the hinge came loose from what fastened the top cover from the body of the bag holder assembly. When I looked at the bottom plate it appeared to me that it had been previously "fixed" with some glue or silicone putty.. hmmmm. (see attached picture.. you can see the previously broken screw holes in the black plastic and the silicone or glue that was used to fill it.)I took the machine back to Aerus Electrolux. I was told they were "unsure if it could be repaired" but they would investigate and get back within 3 or 4 days. After a week passed

I was in the market for vacuum - this time I didn’t just want to buy “off the shelf” - but wanted a quality product that came with service.I was thrilled with the personal service I got at the Vacuum Centre!The gentleman was super knowledgeable and provided FREE - what’s free anymore...... - delivery!!This place is definitely the place to buy and looked after!

BEWARE of being overcharged, and questionable business practices. My partner took her older upright Electrolux there to have it cleaned and inspected. We made sure we asked for an estimate before any go-ahead on work. The estimate for cleaning only (!) was $160+. It seemed outrageously high, and I asked what the hourly rate was, and estimated time. The owner said, I can't tell you that." More red flags went up for me.A local independent shop quoted me $45 for the same work

Received the order just a few minutes ago, less than 24 hours after I ordered it on line. Thank you so much for this very excellent and fast service. Will be back for al my vacuum needs !!Louise Jackson