Muir Cap & Regalia Ltd

Poor state of affairs....I ordered in March and I am still waiting. Communication is poor to non existent.It was explained some months back that they had to return some of the pieces to the manufacturer due to quality issues. However I received an email on 5th Sept saying it was now on the way but ass that was 4 weeks ago now I really don't know if it will ever arrive (air mail). I have emailed back but of course no reply... Don't risk it folks, buy elsewhere.

My experience with Muir Cap & Regalia has been exemplary. It's a shame that there's a couple poor reviews here that are dragging their overall rating down, because not only do they provide a fantastic and thoughtfully-crafted product, but their customer service goes above and beyond to provide satisfaction.These guys do not do cheaply-crafted products so there was a bit of time involved with my order. But my patience was rewarded with a beautiful cap. This isn't a huge corporation churning out mass-made products. It's a well-loved, traditional company that is dedicated to delivering excellent work held to the highest standards. I don't think you can go wrong by ordering from Muir Cap & Regalia, as long as you understand you're doing business with skilled craftsmen and not placing a quick order on Amazon.

Updated Sept. 4th 2018After seven months of waiting I finally received the cap I ordered in January. I am shocked that I waited for so long for such an inferior product. My experience with Muir Cap & Regalia had been so unfortunate I've had to make multiple categories within this review.ShippingThe box arrived at my doorstep crushed with the tape partially open. There were no markings on the box that the item was fragile or delicate so I am inclined to blame Muir Cap and not the freight co. The only packaging used inside the box was a single piece of crumpled paper.QualityThe hat itself is in poor condition in part I imagine because of the bad packing job but also due to poor manufacturing and the use of low quality materials. Here is a list of the cap's flaws.- The brim is noticeably bent. You can see the bend in the reflective bit.-The seam in the back does not line up and there are other parts where the seam branches. I make my own leather gear so I know the difference between a good seam and a poorly connected one.-The front of the crown seems to be either lopsided or sewn off-center.- The foam inside the hat has slipped out of place and is flopping around inside the lining.- The leather is not the high quality I was promised, especially when compared to other similar style caps from competitors. I have a hat that was made in China that I paid the same amount for which is far, far better quality in material and craftsmanship than this one.ServiceMuir Cap & Regalia has been immensely difficult to get in touch with. TheyThey no working phone and do not respond to emails in a timely fashion. I never recieved any direct answers to my questions. I used to run a vintage clothing and leather shop and I know that it's not easy running a company. But I also know the importance of having a good relationship and clear communication with customers. If this cap was a high quality product as promised, I would be more understanding. But this is not a high quality product.I'm deeply dissapointed with this union made" Canadian product. I strongly advise against spending your money with this company.I am waiting to hear back from the company about a refund.******************Original reviewI understand these are handmade products produced by a small company

Don’t order! I can’t even say if they are in business. My emails have been returned (mailbox full), and all phone messages have gone unanswered. They charged but never shipped the product. I ultimately had to contest the charges with the bank. BEWARE!

I was very excited to receive my Muir Cap today. I ordered extra expansion straps and buttons to give it some flare. Fit exactly as I had hoped. Shipped all the way to Italy. I highly recommend. The quality is fabulous. Thank you Muir

I just wanted to say my hat just arrived and I am really happy. It took a little longer than I expected but it is exceptional quality.

Do not order anything from this company. I ordered a cap the first week of July and it has now been nearly four months and I have not received my order. Numerous attempts to get updates have been either neglected or they tell me it’s shipping next week. Still nothing. I have now asked for either a refund or an actual date of completion and shipping details and have received no response. Meanwhile, they already have my $140 payment. Seriously, go to ANY other company to get your caps or gear - they will all ship quickly and provide excellent customer service compared to this company.

I ordered a Muir Hat on 14 Dec 2020... Today is 2 Feb. 2021Lots of Promises... No Hat as of todayI am still waiting

Does anyone know if this place is still in business? In March 2019, I purchased some silver cap buttons an expansion straps, but never received my order. My emails would bounce back and the website was disabled. What a ripoff and disappointment!