Avis Car Rental

I always rent from this place, the service is astounding, always willing to go the extra mile The negative reviews are definitely from people who don't know the industry

I will never again waste my time with this company. I needed a car as my only vehicle was going into the shop for repairs for 2 days. found one for what I thought was a pretty good deal on the Avis website. when I showed up to pick up the car I was told by a very rude Avis worker that I may have paid for the car online but they need to take a $500 dollar deposit hold on my credit card. I asked why so high a deposit but he gave no answer, only told me that it says that in the rental agreement, which he provided me but says nothing about holding $500 dollars deposit. I will be sharing my horrible experience about Avis to family and friends as I would not like for anyone to have to deal with such unprofessional way of doing things. I contacted another rental company that took my business and with way less of a deposit without hearing my story. ,After I rented the car I Told the company rep what happened to me with Avis and they were appalled. DO BETTER AVIS!!!!!

My favorite place to rent from in St. Albert. This is some of the best rental service we've ever had!

rented a car here while I was on vacation in St. Albert for Christmas. While the vehicle was clean and in good shape the customer service was beyond horrible.When we came to pick up the car the person was in the back and did not come to the front, after waiting 10 minutes. I went back to notify her that I was there. She said that she was busy cleaning a car and would be out front when she was done. When I said I didn't want to wait she finally came out front, but was very curt and unfriendly.When we returned the car the experience was identical to pick up, but there was an additional customer in line who was told to wait as well. When our paperwork was completed we had to ask twice what the cost was.Next time we are in town we will not use this rental location and recommend that anyone else who is thinking about renting here to go somewhere else.UPDATE 1.1.2018The company said to call a call center to address the issue. I called the number, and was on hold for 1/2 and hour and then the system disconnected me. They really don't care.

Kid working was rude. No customer service skills, was more interested in the phone and getting out of there. Had to wait for a vehicle to show up. Asked for something different and he didnt even look jus said no and didn't care.

I choose this Avis location specifically every time I'm visiting from Germany. The gentlemen working here are helpful, the service is great. They make the process easy and stress-free - and every way to reduce stress on an overseas trip is welcome.

They have better customer service, cheaper prices and more options than Enterprise. Would recommend.

Will not rent from here again. Needed a car for work purposes, found car online paid for it in full. Went to pick up and asociate proceeded to tell me he was holding $350.00 on my credit card for a one day rental. Ludicrous I have rented a vehicle 5 different times in the last 5 months and never had that much held on my credit card for longer term rentals. Asked him to explain why he couldn't even answer that. Coverage was, also going to be $30 for basic with a $300 deductible or $45 without a deductable. Customer service non-existent. Didn't give them a single dime cancelled on the spot, went elsewhere. Which I would be more than happy to recommend to anyone.Don't bother replying to me to contact your 1-800 number either I'm not interested.

The inside of the store looks old and falling apart and when we booked and picked up our car, they said it was just cleaned but it was still dirty inside! It was so gross! Also we got a Kia Optima for our rental car and it was awful! The wipers didn't wipe properly, the car made noises, couldn't handle the ice and lacked the space we needed - it was not maintained very well and made our road trip harder than it had to be! Definitely will not be going back here again!!

Gaagaandeep has amazing customer service skills, is calm and very caring. He is the exception to the bad ans indifferent service we've been receiving from Avis in the prairies. G should be praised and rewarded for this. Thank you.