Rogers

Have come here for Rogers Equipment returns as well as Fido activation. Staff is consistently helpful and courteous.Most recently went over Black Friday weekend to return legacy Rogers equipment and found out that they can do Fido activation, which had a good promo going. Luis helped me with the Rogers return then the Fido activation, porting over several lines, he did everything quickly as I had all the info ready. I had to go back next week because one of the lines didn't get the same plan, and he was there and fixed it for me without any hassle.Despite not being the closest store to me, this is the one I would go - It is open on weekends, and the staff knows what they are doing.

Great experience with professional, knowledgeable staff. I like coming to this location for all my wireless needs. I trust their advice - always spot on.

I went in to this location, even after seeing all the bad reviews about the customer service. BAD CHOICE! I was walking in with a box that contained my devices that I was returning since I cancelled my service with Rogers. Firstly I couldn't open the door because I had to show my ID before they would let me in. Once I was let in by a rep, she provided no direction or anything as to where I should go. Once I got to the counter and explained I was returning my devices, the rep: OXBT said I needed to take out the modem and contents out of the box. I proceeded to tilt the box as I thought it would make it easier for him to take the pieces out, and he continued to instruct me to take it out myself. No offer to help or anything. Where is the customer service Rogers?!! Throughout the experience, I felt like a criminal and that my presence and service there was an inconvenience to them. I went to return ROGER'S devices that belonged to them, the least you can do is help a customer. The store wasn't even busy. Before I left I made a point to mention to the Rep that their reviews online are not great and it mostly has to to with customer service experiences, and his response was defensive and to put me in the wrong. I will never be going back to that location. If they are rude because they are unhappy with their work life at that location, it is very obvious. I'm disappointed in Rogers all in all now and will not be going back.

This store and staff is great! Kevin was patient and amazing, thanks!

I just want to return some equipments. But the store require you to take off your mask in order to take a photo of you as well as getting your ID before even answering questions. Just go to another Rogers store that is quick and doesn't take a photo of you.

This place treats its customers as if they might rob the store. The front door is locked. You had to take off your mask, show your face to the security camera and a piece of ID through the door before they even open the door. When I finally entered the store and told them what I need to do, they say they charge $45 for this service (I later went to another store and found out it had to be done over the phone anyways, which means that the store tried to scam me for 45). I would just go to another Rogers store with less hassle.

The service I received today was excellent. Erika was amazing. I was so impressed with her service. Really appreciate it. Thank you so much.

WORST SERVICE EVER!! DO NOT VISIT THIS TERRIBLE STORE!!!Their manager and staffs have no idea how to do their job at all.The phone was bought 2 weeks ago and not even opened.I decided to return it since my phone still works fine.3 of them spent 2 hours trying to figure out how to take it back....and still failed.Then I went to the rogers downtown, took them 3 mins to get everything done.IF YOU VALUE YOUR TIME, DON'T EVEN GO TO THIS STORE!

Came in today to grab an eSIM. Simple two step process as I have done it 4-5 times now for both my personal and business side. However, walking into this location, I was told that it would be $12.00 for a simple sim swap because they have to “take it out of inventory” which makes no sense. Going 10-15km down the road to another location, got it in under 3 mins, no cost, no issues. Signed like usual and left.In all honesty, I don’t understand what it would take to prove to them this is not something that should cost me but this location definitely has a problem with overcharging customers for items that should be lower.The level of respect there as well was not amazing.

Terrance and I have been in regular contact for some time regarding store promotions. He sends me text messages. This past weekend I went to trade in my phone and ran into some issues with the trade in value that required escalation by the store. Terrance was extremely helpful and did a great job of keeping me up to date on the situation and to follow up after my upgrade. I would highly recommend this location.