Best Buy

Terrible experience. The store's Sales Representative gave out multiple false information, charged me for memberships I did not agree to, and misinformed me about the payment process. Will definitely NOT be going back or recommending this store to anyone.

*update to their reply*: There is no use to copy-pasting to us a link to their generic Contact Us". We go in-store to get in-person help. Customer service will just reply and show us the rulebook deep between the lines of it which rule shows I cannot return our stuff after the 30 day return window. A joke.Original review:I took the time to ask the Components technician on the floor AND thr cashier if I could return my drives if they were opened for testing out. Except for the package's exterior tape being cut *Razor Straight*

I read the review section of this branch and was terrified about the customer service. In contrast, i found the person dealt my issue with professionalism and helped me to place a new order in exchange of newly purchased product.Best buy needs to think about their product line up and come with more reliable stuffs, especially, electronic devices like camera, gimbal..

I’ve encountered some inconsistencies with the returns, which raise concerns regarding their business practices. I was explicitly informed by Best Buy’s online customer service to bring the returns to any physical store. However, when I attempted to make a return at this store, they unexpectedly declined, insisting that I ship the product back instead. In contrast, another Best Buy store processed my return without any issues.An additional point of discomfort arose from the behavior of the staff at this store. During my interaction, they conversed with the manager in Arabic, which felt exclusionary, as it appeared they were intentionally communicating in a language they presumed I wouldn’t understand. This experience has led me to question the transparency and consistency in their service.

DO NOT BUY FROM HERE! (especially from Victor)I am extremely dissatisfied with my purchase. I got scammed into buying an iPhone with the 2 years Geek Squad insurance. The employee (Victor) told me a false claim that the insurance covered something it did not because he knew it was important to me. While it was my fault that I didn’t take a closer look at the policy before buying, I trusted the supposed “expert” to give truthful information. When I went back to make an insurance claim, I had to wait 2 hours just to meet with a manager, only to be told Victor lied to me (which I had no evidence of but why would I spend hundreds of dollars and not triple-check something I cared about).I’m not saying that every Best Buy employees is sleezy, but it does say something about the overall corporate culture if both employee and manager of this branch are not customer centric. Overall, Best Buy has lost a customer for life.

On Thursday the 23rd of February, the manager at the order pick up desk called to inform me that my long delayed order for my daughter's Christmas present had finally arrived. The product was the Marshall II headphones which was very hard to find. I had been to 5 Best Buy stores before placing my order at a store in Montreal's West Island. I believe the manager's name was Cheryl or Charlene. She was very professional and helpfull. Best Buy will have excellent customer service if it hires more staff like her.

Good price but, unfriendly service from you’re staff, the woman cashier in this morning June 25, 2023 so bad, don’t forget I’m pay when buy my item. So bad experience. Not professional, they are need training to handling customer.

There is just nobody available for questions. The phone models don't let you really check out the video specs.I learned more from the greeting attendant who has the alternative model phone to what I wanted. After 3 visits at different times I can never get someone to answer some practical questions before buying a phone that costs over 1k.The store has the same uninspired set up as Future Shop and whatever came before them...¿MTL trivia? The most evident of differences being you used enter and find someone to help you within minutes or they were noticeably busy. Today there's a line of people turned zombies waiting their turn. Made me think of the afterlife waiting room in the movie Beetlejuice. I left before my head shrunk and I said his name 3 times.The website online offers seem to be the way. Stick with the Geek Squad offers for easier returns if dissatisfied and need a return as I was told by the 'Greetings and Salutations' expert before departing through the grand double doors.All that being said, they have better phone deals than anyone including Amazon. It's hard to believe like some much Metallic; sad but true.

I Went to Canadian Tire to purchase wireless headphones. Nobody who worked there could answer any of the questions I had pertaining to the product.With this in mind I headed to Best Buy on Ste. Catherine W. Near Bleury. I was immediately helped by a knowledgeable young lady who answered all my questions and set up the headphones and my phone.I should note this was my first wireless headphones.If you want tires head on down to Canadian Tire. If you want electronics then Best Buy is the place to go

I came back after speaking to a helpful sales rep about washer and dryers. She wasn’t there but her manager refused to honor the price match policy after I found the same washer dryer set at Home Dépôt. I was polite and calm, he started yelling at me like I was trying to rip him off. I took an Uber straight to the Home Dépôt and bought the washer dryer there. If you are going to buy an LG front-loading washer dryer save yourself the trouble. I had a good laugh about this whole situation.