Cherry Creek Property Services Ltd

I have a property and was told to deal with Laurie. I have attempted to call her 6 times and reception would not put me through to her. I was told that she was busy and that she would call me back. She never did so I figured that I would go in to their office to see her. Even though she was in the office reception said that she was too busy to meet and she would get her to call me. This has happened 3 times over a 2 week span and she has yet to call me. I have decided to take my business elsewhere.

I saw a Kimberley apartment online that I so likedBut what to do it was Easter weekend I was leaving the area on Easter MondayEveryone had made Easter plans and that is rightBut I felt this small apartment was for meThe third person I contacted was Val K from Cherry Creek Property ServicesAsking Val if she could show me the place on Easter Sunday and expecting a No as an answerVal said yes (hooray) she would meet and show my partner and I two places for sale in this building for sale .My gut was right I loved the place and had allKinds of questions and concerns about buying a home when I was living outside of the Interior , Val answered every question and more .From that weekend until the day I took possession June 9 , I believe Val went over and above the duties she took on .I will forever be grateful for Val’s kindness , skill , and humour throughout the biggestPurchase of my lifeMy purchase was a one bedroom townhouse ,Val did not make a hugecommission from me , but what she did do was become a lady who I trust and respect who I know I can ask any question aboutKimberley or my townhouse or even what wine to buyRespect Val and Thank you

The 3 years they looked after our property while we where out of town, they ran it into the ground! I thought the negative comment on this review page was just angry customers... but now I'm a witness to the lack of professionalism and service. I started working with Chris the original owner (God rest his soul) After he passed away everything when down hill from there. Nothing but propblems dealing with Krista the whole time! This company couldn't rent out the place for a month, all the excuses that gave us didn't match up so I asked to see the property my self, the problem was obvious! The place smelt like a barn/animal piss, there was damage to the entrances, walls, floors, sinks, toilet, bathroom fan leaking water, tenants where allowed to do there own electrical installations (HUGE HUGE LIABILITY HERE!!!!) THIS IS NOT REGULAR WEAR AND TEAR THAT HAPPENS OVER TIME WITH TENANTS. I don't think they even did walk throughs to be honest! None of these issues at hand where properly documents on their paperwork and no pictures taken to boot! So they never got the tenants to fix or pay for the damage (Guess who has to pay for it now, I am talking with my legal representative now) When I demanded a meeting with the property managers and company owner, we confronted then on this! Krista had the nerve to tell us with her boss there, that she doesn't look under carpets or behind curtains for damage when she dose a walk through! To top the cake off they where suppose to do walk through on a regular bases to control damage and look for grow operations ect.. It even says they will do this on their web site, again when I confronted them about this I was told that this is impossible to do! Turns out the clients on this review page, that had problems with the heat was our house...(You can read the review your self) Totally different story then what we where told by the property manager. I wright all this to let the next potential client to see the truth from both side. These are not just angry clients here. As I have seen now, this is how the company is run! I would never recommend this company to anyone!

My story is a bit different but no less relevant perhaps. I will tell it as it is.Rented a place through them, initially told it was NOT for sale by owner(the entire series of subsequent conversations were a lie,as I've now learned)Signed a one year lease,went up for sale 3 months later.The interesting part; The person I dealt with was worried about the condition of the baseboards,holes in the wall,etc...Yet the house is basically an moldy ice box covered in carefully placed paint.This isn't how you operate a reputable company with hundreds" of properties..This is how you turn outspoken and brutally honest people against you."

Horrible peoplesVal and Carly not nice peoples. Tell many lies and always want more money. Carly very rude women.

Cherry Creek has been wonderful to rent from, response time has always been fast, maintenance and repair times are reasonable and they work to accommodate you however you need for moving in and out. It has been a positive , pleasant and pain free experience renting.

My husband and I live in Kelowna and purchased an investment property, sight unseen, two years ago. We were in need of a great property manager and our Real Estate Agent recommended Val at Cherry Creek. Although, to this day, we have still never met Val in person, as experienced investors we have been very impressed with the level of service and quality of management she has been providing for us. Val and her team have made ownership of our investment a complete breeze and we would highly recommend her to anyone in need of property management services. Thanks Val, we appreciate you big time!

This seems like a tough business, from the reviews I've read here it seems like people are often upset with things outside of Cherry Creek's control and then rate the company negatively based on that.My experience with the people that make up the business (Val, Carly, etc.) is always extremely positive and fair. They're professional, kind and make sure that the relationship between contractors and residents is healthy.They bring multiple solutions to the table and then let us decide what is best for our community. The strata meetings are very well organized and put our interests first.The current 2.9 rating is deceiving, go say hi" to the people who run the show and see that they're 5/5 :)"

I have been renting with Cherry Creek for over a year now, and it has been great from day one. Val helped me secure a home for myself and my family from 12hours away, working with every question and decision change professionally - she even came to meet me after hours when I finally made it to Cranbrook. Carly has been a pleasure as well - from accomodating my schedule for necessary landlord entry, to having concerns with my aging patio (it was addressed and completely rebuilt as soon as weather permitted). 5 stars!

There has been work going on in my complex since I moved in. The contractors that they hired are extremely unprofessionyal. They blare music which is not only disruptive to residents but a worksafe violation as it impedes their ability to hear what’s going on around them. I’ve been forced to listen to constant cursing and when I asked the contractors to please keep their swearing to a minimum, they responded with sarcasm and rudeness and immediately began swearing again. When I brought it up to the site manager she brushed off their rude behaviour to that’s just how contractors act and they are under pressure to get the job done. I was also told to not address any issues to the contractors. When I brought it up to the property manager I was ignored completely. I pay a mortgage for the complex I live in as well as condo fees and expect the people that I pay to act with more courtesy, professionalism and safe work practices than that. All I wanted was a simple apology for the guy being rude and to exercise safe work practices.