NUMBER 1 VAN LINES | LONG DISTANCE MOVERS CANADA

This company is unfit for business, run by negligent and dishonest people who cannot be trusted with your property. Our move across the country with them was a disaster, and we are terribly sorry we chose Number 1 movers.Lets start at the beginning, it took them 8 hours to load our stuff into their truck, at some point we started helping to load everything ourselves. Come delivery day, we see the majority of our boxes squished and damaged, some with what seemed to be kickholes in them. Those ones specifically had the word FRAGILE all over them. They contained glasses which were shattered. Many other boxes with damaged belongings. Our new matress had tears in it. Our new couch back damaged. To top it all, 4 pieces of antique furniture, broken, damaged beyond the point we could use them. Dresser legs snapped off. China cabinet broken and bearing signs of glue on it. A nightime table was in so many pieces, it had to be kept in a bag. The movers also dropped off a box of someone else's personal documents, which we discovered after they had left. We informed the company the very same day of all above issues. This company offers weight based insurance only, as they specifically told us many times. This means that if something is damaged during the move, you only get 0.60 cents per pound towards the damages, which in the case of furniture doesn't even cover 10% of the repair cost.5 months after, these issues remained unresolved. We have had to pay ourselves for restoring our antique furniture and repaired what we could from what wasn't smashed to bits. We have seen no insurance money from Number 1 movers. It has been very painful trying to communicate with this company, and our efforts have been for nothing. We have had to pay ourselves to repair everything that could be repaired. Make no mistake, everything was wrapped and packaged carefully, which is why I believe at least somethings came in one piece. These movers are useless. Oh. We still have the box with someone else's documents here.

From start to finish, the entire team made this moving experience easy for me. The office staff were flexible and understanding with move in dates constantly changing. The moving team was a great bunch of guys who worked quickly and accurately. They went above and beyond to ensure it It was a very positive experience!!! I recommend them without reservation!!!!

These guys deserve 5 stars. I was also referred to by one of my friends. Roy was really helpful, and there wasn't anytime that he wasn't there to solve any queries of mine. The charges were exactly how they were on the contract, with nothing hidden between fine lines. The team arrived well at time and informed accordingly. Also, at the end of the move, Roy had called again to check if everything was in place. Professional, courteous and really makes the customer experience wonderful. Would use their services again when the time comes. Thanks Number 1 van movers.

Best move of my life! Happy bunch of guys. Got three instead of two to help me move out of a storage unit and Into a new home. I’ve moved a lot. They moved me on a same day notice in freezing temps during rain!!! The guys were pleasant, punctual and productive. They also helped me with unpacking and assembling. Nothing was damaged or missing and it was a very smooth. Thank you to Nino, Kevin and Jonathan!!!!!

Hands down the BEST moving company in the city of Hamilton! Have used them twice now and both times they were excellent! We moved from an Hamilton apartment on the top floor and they had zero problems with the stairs, had us ahead of schedule and moved in well before sunset even after driving almost 3 hours to our new location. Keenan and Tom were our movers and are extremely efficient and professional. Moving can be stressful but if i ever have to move again i know exactly who to call! Thanks again!

Randy, Brandon and Andy were awesome! They showed up on time and were very friendly. We had to move our entire home into a condo and it seemed to be a daunting task. However, they made the experience so much more simple. They supplied boxes and hangers for our clothes when we ran out and helped pack everything for us. Also, our son was with us during the whole process and they were all very understanding and kind to him. They were very careful with all of our furniture. I thought that they did a wonderful job. We will definitely use Number 1 Movers company in the future! Thanks guys for all of your help!!

I used Number 1 Van Lines to move to a fourth floor walk up today and the team (Enrique, Juan and Victor) was fantastic! They arrived perfectly on time and got the job done almost exactly in line with the estimate. They very effectively communicated and the move was as easy as a move can be

It’s the first time we hired a moving company for our office moving. We’re so happy that we found Number 1 Van Lines for our move. They did a fantastic job moving from the second floor without an elevator. We have a lot of boxes of documents and furniture. We are all surprised how they can carry so many boxes at once. We are so glad that the team was efficient, professional, friendly, timely, considerate, and incredibly fast. Thank you guys Enrique, Juan, Alex, Aijo, Julio, Rene, and also thanks for Number 1 Van Lines our Moving Consultant. Look forward to working with you next year.

I can honestly say that I've never been more impressed than I was with this company! The excellent service began while setting up the move, when Andrew pulled up both the old and new locations online to view the properties and we agreed on a game plan for the logistics of the move. This totally set my mind at ease. The movers were fantastic in every way! They were incredibly efficient, careful, courteous, and had great personalities as well! They went above and beyond" to make sure everything was taken care of at both ends of the move. The temperature was incredibly low and uncomfortable but the guys kept their cool! I will definitely recommend this company to others!"