Home and Community Care Support Services North Simcoe Muskoka

Disappointing to ready the negative comments here. I realize it can be a struggle, but this group is Government funded. Can't wrong them for not being able to do everything.I am rating how I am because while they had difficulty meeting ALL of my mother's needs, they did their absolute best. Thank you for the support you gave my mother, and in connection, my sister and I, in a time of need. Keep doing the work you are, it's valued.

Terrible communication, I have left 6 messages in the past 2 weeks with not one call back including one to a manager. I have dealt with at least 4 coordinators since my mother was diagnosed with late stage Alzheimer's and only one was helpful, with at least one giving wrong info. All were rushed and didn't explain the processes. Extremely ineffective organization

Honestly they've been nothing but helpful. They provided my mom with a walker and a bundle of medical supplies, they've been coming at least twice a week to check on her and do compression wraps on her legs. Can't say how thankful I am for the assistance. They provided her with a physiotherapist and psws. Just hugely supportive

Im not happy with this company, I’ve been waiting almost a week for a call. I called on Friday and today left a message for someone to call me back. My surgeon put in another request on Thursday, I had to change my own bandage over the weekend. I had a massive surgery with drains, I had to do it all myself. Including purchasing all the products. luckily I had a Saint Elizabeth nurse who did my picc line a couple years ago and showed me how to care for my bandages and drains. My surgeon wasn’t happy today when I let her know. How can this happen, this is literally your job, yet here we are.

My advice: Don't get sick! The system is broken and doesn't seem like it will be fixed anytime soon. Even though I have encounter a few nice" women

This organization is a disgrace and an embarrassment. My 93 year old mother was getting two hours per day and they changed to twice a day and nothing on weekends.. With eventual plan for once per day total 7 hours. They realized at one point they made a mistake and had not started once a day in time thus she had received 2 extra hours. Rather than it being their mistake they cut two hours from her scheduled visits. Overpaid useless no wonder Doug ford axed the LHIN network

terrible inhumane, management. they cut off all our services because i took my family away for more than 30 days, LHIN response was thats our policy" the management shouldn't be working with old disable people. they canceled all our baths and showers services. I had no help for months they put me at the bottom of the list because of a ridiculous policy. I still don't have full services. I had our essential services in place for years because we needed them. they just canceled them. I did everything right. but they don't care their policy is if you are away more than 30 days from the area your service are canceled. "to bad. thats our policy" The management staff is inhumane

I don't understand what's the point of Lhin take over CCAC when they don't do anything for the clients. They are the worse of the worse. They don't do anything to help but make it worse. They don't listen and they allow the agency like SE Health to take away 15 minutes of your hour so the psw can use it for travel time. What kind of load of excuse that is. And yet Lhin agrees and sticks up for them saying that there is a shortage of psw. Ok so what. Than hire more psw. That should not be our problem or to have that taken out on client's care. So a lot of psw take that to their advantage and even leave earlier and yet they still get pay for a full hour. And they do that to all the clients. So when you think about it...all those 15 minutes from each hour that the clients is suppose to get service, it adds up to a lot. I wonder who gets all those 15 minutes worth of money and pocketed for themselves when those time are supposed to used to help the clients in their time of needs. When you asked Lhin about it they don't seem to care among other problems too. But if they are not looking out for the clients, which is suppose to be their main role. Than what is really suppose to be their job. Isn't is to provide the clients the help and services that they need. I find that CCAC is much better and yes they did take the funding for themselves and that's why they are no longer exists. But the last CCAC case manger we had actually help us a lot. Thank god for her. We had been waiting for more than 3 years to get a day program and when she came for a home visit that was the first thing she did was made sure my brother got into a day program. Made sure that he had a proper health care at home. Made sure he got his full hours, that he was time specific, that he got a regular psw, and that they don't keep canceling on him, and so on. And on top of that she made sure he was safe, which he was not with some of the psw. He had bang his head, food shove down his throat, sugar added to his food when his a diabetic, when he asked for help, the psw ignore him, we had the psw come in basically flooded the washroom and the water leaked into our basement, and so on...the list is endless. But Lhin doesn't care nor does SE Heath who he is with. Since Lhin took over, his schedule is all over the place, no consistence, cancels whenever, and basically Lhin let SE Heath do whatever they want. And when you asked to changed agency to get better service, Lhin will not do it. It's just sad to see our home health care going down the drain. Bottom line is that Lhin is a joke. They should of never existed. And I am totally for it to have Lhin removed. I just don't understand where are all the compassion, the care, the decentancy that all these health providers suppose to give. Are we that inhuman and only see dollar signs and forgets what's important in life...that people matter.

This message is for the nursing gals @ 11 Lakeside Terrace Suite 201 . THANKS You guys great My breast bone to belly button incision healing well because of U's What a painless relief of staple removal Thanks for bringing me down easy that my bathing suit modeling career @ 63 is over with a scar like that Again U guys GREAT THANKS

I have been with the NSM LHIN for a year now. Our case coordinated Joanne has gone above & beyond for us. I transitioned my care from one LHIN to the NSM LHIN and the process was seamless. All of our services were made readily available. The home care nurses were amazing. We will miss our wonderful RN Valerie G.