VCA Canada Burnside Animal Hospital

I took my dog Willow in when she had a uti. Staff was was fantastic! They even called a few days later to check and see how she was doing. Thank you for your great service!

I can't in good faith recommend this clinic.Upon arrival you'll be informed that you are to surrender your pet, and that the vet who examines or treats your pet will then call you for consultation and then call you after to follow up before you can go pick up your pet. This information would have been helpful at the time of booking so you can decide whether to proceed before committing to an appointment. Not being able to even meet the vet who treats your pet face to face isn't really acceptable. We were told that it was because of worksafe" protocols

After some discouraging visits to a previous vet, we were so happy to find Dr. Ben and the team at VCA Burnside. They take such good care of our pup, always check in after visits, and NEVER recommend unnecessary tests or procedures. Thank you VCA Burnside!

I have gone to many different vets in Victoria over the last 18 years, but for the last 3 years or so, I've been coming here. For a while there was some turnover, but once Dr. Lobb settled in and became the full-time vet, I decided to stick with them. I've been here close to a dozen times in the last year and spent thousands of dollars, but I don't feel as if I've been ripped off, it's just the way it goes sometimes when you own multiple pets.In May I had to bring in my 15yo cat when she developed a mass in her abdomen and the ultrasound and bloodwork was expensive, but it was necessary to diagnose her as having cancer. It could have cost even more to do further tests to identify the cancer, but Dr. Lobb didn't pressure me and even advised me that it was likely a waste of money and that it wouldn't change her prognosis. Instead he was very compassionate and suggested we put her on steroids and help ease her pain. She ended up living another 2 months and we brought her back to this location to have her euthanized. They were so kind and respectful and let us stay with our cat as long as we wanted in the exam room and even mailed us a sympathy card the following week.We also got a new puppy in May so she's had all her shots and her spay done here. The receptionist is great at calling the day before to remind you of appointments. The vet calls personally right after surgery to give updates on how your pet did and someone always calls the next day or so to see how they are recovering.I've also been back twice for an ear infection in my other dog, once for a bladder infection in the puppy and then today just came back from surgery on the puppy to have bladder stones removed.Another reviewer seemed upset that their appointment was rescheduled, and mine was as well because the technician was sick, but come on, you can't control when people will get ill. The fact that it's a small practice is why you get more personal attention. Normally if I call at 9:30am for an issue, I'm in that day before 2pm if I want. You can also schedule on their website and get your invoices emailed to you. I appreciate all these things and I hope Dr. Lobb isn't going anywhere for a long time!

We have an elderly dog who requires attention more frequently these days. We thought it was 'her time' after what we thought was a stroke. It turned out to be Vestibular Syndrome and she recovered quickly. We received prompt, compassionate care for a reasonable price.

2 stars one star for me being generous. The service is slow. Waited on a doctor to email information which took over 3 weeks. Had to call 3 times to say to ask for that email. Not great service should come with lower fees

Very organized and friendly service. Dr. Lobb was super knowledgeable and the fantastic admins made us feel so welcome. We’ll be back!

Absolutely love the staff here, especially the people at the front desk! Very helpful, friendly and they are really quick respond to texts/follow up. I like the texting reminders for when medications need to be refilled and appointment reminders/day after follow ups. They even have a bulletin board that showcases all the pets :) definitely recommend!

Frustrating appointment. Dr has no empathy/ bedside manner. Not returning.

Dr. Lobb was afraid of my cat. He did not know what to do, and did not care about her and had no compassion. I wasted 130.00 and did not get a proper examine. I felt very let down and saddened by the vet. Not a good place to go if you love your pet. They do not care about animals and I got ripped off. Dr Lobb has no business being a vet. He is incompedent.